With ever increasing energy prices in the UK we are encouraged now to switch suppliers in order to get a better rate. One of the most popular ways of doing this is by visiting uSwitch.com. They offer a service where you enter in your existing supplier and how much you spend and they will compare all the prices of the different suppliers and tell you if you can get a better deal.

Now I did this a couple of months ago when I was with British Gas and the savings I made were quite considerable and I switched to Atlantic Electric and Gas. It all went through pretty smoothly and I was happy to save the money.

Being an affiliate marketer myself I know how these things work. Each time a customer switches suppliers uSwitch are paid a commission by your new supplier. They don’t hide this fact on their website and do tell you this and after all they are not a charity and need to cover their expenses somehow. I don’t have a problem with this.

My concern is though today I visited their site and input my existing supplier as Atlantic Electric and Gas, how much I spent, size of house and how many people live there and it told me that npower was cheaper. But, when I entered all my details again but this time told them that npower was my existing supplier and gave details of the plan they had told me was cheaper it tells me that Atlantic Electric and Gas was cheaper.

So once again I enter my details with the plan from Atlantic Electric and Gas that they tell me was cheaper and guess what? They tell me that npower is cheaper.

Confused about this I telephoned their customer services department to ask why this would be. The lady on the end of the phone tried to skirt the question and asked me things like are you happy with your existing supplier etc, to which I said yes but my concern was why their system kept telling me that another supplier was cheaper all the time. To this she said bear with me and the phone went dead. I guess I’ll never know.

Posted in Rants & Raves