Well I am pleased to say that I have finally left TalkTalk Broadband and I definitely won’t be going back to them anytime soon. I could have got my broadband for free with them but I’d rather pay for something and get a good service that I can rely on.

Talking to TalkTalk support has been a waste of time and money and the people I have got to speak to either don’t know what they are doing, don’t understand their own systems or simply don’t care. Even yesterday when I called them to say my broadband wasn’t working they couldn’t tell me whether or not I was still connected to them  and suggested I report it as a fault.

It turns out I had been disconnected and BT hadn’t emailed PlusNet to tell them my migration had gone through. Entering my new login details to my router got me connected straight away.

The first thing I noticed is the speed. Although I have still to get an increase of my connection from 1Mb to 8Mb the whole internet just seems to have come back to life. Surfing the internet is so much faster with PlusNet even at these low speeds and I can’t wait to see the further improvements when I’m on 8Mb.

I chose PlusNet over others as I noticed they had topped the customer satisfaction charts at uSwitch with 92% and they didn’t tie you into any long term contracts. Who wants to be stuck into 18 month contract with anyone?

Any company who is also prepared to do a no cost 30 day trial have to be confident of their own services too and that was the point that finally clinched the deal. I had nothing to lose and everything to gain.

If you’re fed up with your broadband provider then check out PlusNet for yourself. They do up to 8Mb connections from only £9.99 a month. Although there are free deals around, the saying “You get what you pay for” springs to mind.

Posted in Internet, Rants & Raves