Well it seams that my love affair with PlusNet didn’t last long. When they connected me it was at my old speed of 1Mb instead of the 8Mb that I had ordered. Bearing in mind that I had paid upfront £14.99 when I originally ordered it to have the speed upgraded to 8Mb I assumed that would have been carried out at the time of migrating.

Trying to get an answer from them was frustrating to say the least. Sales didn’t want to know now that I had placed my order and put me into the queue for customer support. This is where I got the recorded message saying “Your call will be answered in ……… excess of 1 hour”. 1 hour! I’ve got better things to do with my time than hang on a phone being charged for more than an hour.

So I decided to use their online help system. Luckily I did have an internet connection but imagine if you didn’t then your only option would have been to wait in excess of an hour to speak to someone. So I filled out my request for support which meant going through their menu system none of which really applied to my situation to get a reply telling me the average time of response is 17+ hours. I was fuming. How can a company expect to survive in these competitive times with response times like these?

Out of the blue I received an email from Sky saying they could now supply me with broadband. I telephoned them to ask what packages were available in my area and decided to go with their Sky Mid package which is up to 8Mb download speed with a 40GB monthly usage for £5.00 a month. I wanted Sky Max with the 16Mb speed but that’s not available for me yet. I have to say I was impressed with their sales staff. They gave me all the details I needed to make a decision and even told me that what speed I could expect from their service after doing a quick line check which turns out to be 4Mb.

I contacted PlusNet and told them I wasn’t comfortable with their after sales service and asked for my MAC code so I could migrate to Sky. In fairness to PlusNet they didn’t argue the point and supplied me with a MAC in a matter of hours.

I rang the MAC code through to Sky and the next day Sky Broadband contacted me by telephone to tell me my activation date for their Sky Mid Broadband package has been set for 19th September. They are also sending me out a free wireless router to use with their broadband. That’s someting that PlusNet don’t offer and Sky’s service is almost a third of the price too.

So its goodbye to PlusNet and hello to Sky Broadband.

Posted in Internet, Rants & Raves