Yes, 6 days to go until I get my Sky broadband. I have to say I am impressed with Sky. Since signing up for broadband with them I have received 3 updates by letter, 1 by phone and my free wireless router has already arrived.

The wireless router they gave me is a Sky branded Netgear DG834GT and on opening the box it seems Sky have pre-programmed certain features and give you a network key that has been pre-installed to enter if you are using the wireless connection.

The router also came with an installation CD. I don’t think Sky are leaving anything to chance. I can’t be sure for certain but I think this CD once you are connected will handle all your router settings for you as there are no other instructions with it on how to log into your router. In fact I had to telephone Sky to ask what the username and password is. Usually it would be username “admin” and password “password” but Sky have changed the password to “Sky”.

I have to say I was pleasantly surprised when I called their Broadband Support department. After going through the usual menu system asking which department you want I was put straight through to a human being who was able to deal with my query straight away! No waiting on the phone for over an hour like some other companies.

There are a lot of broadband providers out there that should take note of that!

Posted in Internet