114 Comments Add your own

• 1. Mete Erdem  |  November 23rd, 2006 at 12:54 pm

  Philip, I cannot thank you enough. My sky router has developed a hardware problem. With the info on how to get a sky user name and password on your web site, I managed to use my old netgear 834GT until sky repleced my router.

• 2. Neil Harknett  |  January 7th, 2007 at 3:23 am

  Thanks for the info. The walls in my house are very thick & don’t allow the signal to travel far.
  Sky refused to tell me my username & password, actually they said “You can only use the supplied Sky Box”. I new this to be wrong.
  With this info I’ll now be able to get a better router.

• 3. Andrew Nonimous  |  January 7th, 2007 at 5:46 pm

  Excellent! Many thanks.

• 4. Andrew Nonimous  |  January 7th, 2007 at 5:55 pm

  RE: #2 by Neill.

  Sky actually told me on the phone that I could not use my own router because it was illegal! I told them this was rubbish, but then I never spoke to anyone who could help on sky’s various phone lines.

  This even more annoying because it was sky’s own incompetence that left me awaiting delivery of the router for weeks, and even then I had to drive 60 miles to pick it up!

• 5. Philip Nicosia  |  January 7th, 2007 at 6:52 pm

  I think ‘Illegal’ is a bit of a strong word. Against their terms & conditions maybe.

• 6. Ruth McTighe  |  January 8th, 2007 at 12:50 am

  thank you so much! I can now go back to using the router that I prefer. I too got told I could only use the Sky router

• 7. dave  |  February 3rd, 2007 at 11:35 pm

  Hi
  I have managed to upgrade the firmware on the sky router and it comes up on my wireless computor. My isp is pipex and the connection strength says excellent on the laptop and that it is connected however when i click the internet explorer it dose not load although it indicates it is connected. I can connect okay on my main pc with pipex . I was pleased when i managed to flash my router with access to my new password.
  Any ideas
  Thanks
  dave

• 8. GM  |  February 4th, 2007 at 1:03 am

  Sky have been a real pain to me. having migrated from them from plusnet, they deny the migration was successful - they don’t have the tags on my line.

  I have used this info to take the username and password from my mates SKY router and use it on my netgear router - hey presto - sky broadband!

  They are REAL MUPPETS - I’d stay clear of SKY! It really doesn’t matter if I can’t watch SKYone tonight - but broadband I require for life (banking, bills, xbox, work) - thye need to take this seriously!

  BTW - I told them I have a connection - they said “not with us” LOL

• 9. Jason Dymond  |  February 11th, 2007 at 10:30 pm

  Has anyone actually been able to upgrade the firmware on the SKY Netgear DG834GT 108mbps router? If so, where did you get the correct firmware from? The one from Netgear does not have a firmware file that is compatible with the router?

  I need to setup the router to be able to be used with Talk Talk Broadband.

• 10. Philip Nicosia  |  February 12th, 2007 at 3:20 pm

  The link to Skyuser.co.uk in the post goes directly to the page with instructions on how to do this together with the url for the firmware file.

• 11. Mr Hunter  |  February 19th, 2007 at 11:55 pm

  I cant thank you enough, it worked a treat! My SKY router was a piece of garbage that kept dying all of the time! Now I have my rangemax 270m router installed….wooohooo!

• 12. Pardeep Pannum  |  February 21st, 2007 at 1:00 am

  Thanks alot im back to using my Belkin Router, the one provided by SKY was rubbish never stable!

• 13. Bob H.  |  February 22nd, 2007 at 8:36 pm

  Thank you so much. I’m back using my Linksys router. The one from Sky was unstable and rubbish with the wireless connection.

• 14. Miles  |  February 25th, 2007 at 10:42 am

  Hi all,
  This information is invaluable. Sky are trying to be clever and play a game with people that are more technical than they could ever be!!!
  They need to understand that not supplying the user with the ability to choose their own hardware is not only downright stupid but damaging to increase customer base.
  The telephone support is just unhelpful, unprofessional, stupid and I can’t think of anything further that is printable.
  They migrated my service and then cut me off for 3 weeks, BT’s fault but they would not talk to BT, they told me too….. who’s the customer?????
  If I had known the trouble I was letting myself in for I would have never made the move to Sky.
  Oh and there mail server are crap to and have been down more than up. They recognise this is a problem but just don’t seem to realise that we the customers were sold a package and that they are just not delivering.

• 15. sean  |  March 6th, 2007 at 9:30 am

  Sky have bought out easynet which was a great isp, revamped it and turned it into a piece of garbbage, why didnt they leave it as it was but just put there own name on it instead of messing around with things thay clearly don’t understand. I am waiting to be connected to sky broadband (only because of the cheap price) but will only be taking there supplied router out of the box to find out the username and password. I suppose the fact that the supplied box is preconfigured means I won’t even be able to sell it on e bay.

• 16. jespo  |  March 11th, 2007 at 1:40 pm

  The Sky-branded netgear routers do seem to have some issues with noise levels and disconnects. They can be a little unstable when the SNR gets below about 7-8db. Those with continual disconnects, try turning off UPnP on the routers’ homepage, it usually solves the problem. As the OP suggested skyuser.co.uk forum is the place to go to solve a multitude of sky BB problems. They have helped me no end.

• 17. eric  |  March 20th, 2007 at 1:20 am

  can anyone tell me if you can use the d-link dsl -g624t adsl2/2+ router for sky broadband and how do i set it up to work thanks

• 18. Paul W  |  March 26th, 2007 at 9:23 pm

  Bob H. Did you need to set anything else on your linksys? I cant get mine to work just using the username and password in a PPPoE connection.

• 19. Philip Nicosia  |  March 26th, 2007 at 10:06 pm

  I’ve had 2 Linksys routers. First one broke down and the second wouldn’t connect automatically. I just needed to go to status and then pree connect.

  An upgrade of the firmware sorted that out though.

• 20. Andrew Palmer  |  April 6th, 2007 at 8:27 am

  Used this method. Works great!
  Really pissed off at Sky’s attempt to lock me down to their router even though its the same model as my old one. Again great find.

• 21. alisdair  |  April 23rd, 2007 at 12:07 pm

  Cheers mate, worked a dream, now I can get rid their NETGEAR, wich seems to blackout on sky all the time and replace with a proper router.

• 22. Graham  |  May 11th, 2007 at 9:27 pm

  Had lots of problems with the connection dropping out now I can go back to my old router.

  Thanks

• 23. gary prior  |  June 3rd, 2007 at 9:34 am

  Thanks for the advise. I managed to get my login details from my Sky Netgear router using the procedure above and now happily running on sky with USRobotics 9108. Now surfing without disconnects.

• 24. G.  |  June 18th, 2007 at 8:43 pm

  Hi, I used this method succesfully for a while, now my router has stopped connecting to the internet but the provided sky one does? Any suggestions?

• 25. Ben  |  June 21st, 2007 at 6:53 pm

  Have managed to get the username and password. Result. But cant my Belkin router to connect to the internet using the username and password. Looks as though everything it set up OK but still cant get it to work. Any ideas? Also can I bridge the router to another network?

• 26. Jo  |  July 2nd, 2007 at 11:35 am

  3 words:

  I love you!

• 27. Domini  |  July 15th, 2007 at 6:31 pm

  Thank you so much … finding this really made me smile after a rather frustrating call to Sky … your a star!

• 28. MP  |  July 20th, 2007 at 11:28 pm

  hi, after you get your username and password how can you set it up in another router. Also can you change this password. please reply back thanks. also thanks for the help, your great.

• 29. Tom  |  July 29th, 2007 at 6:07 pm

  SKY CAN KISS MY ARSE!! THANK YOU SO MUCH! I LOVE YOU!

• 30. Stu  |  August 13th, 2007 at 3:56 pm

  Hey guys,

  ive only just found this forum today so excuse me if im not down with the etiquette yet.

  So I finally recieved my Sky activation date (after paying too much with Pipex) as the 26th of July. My router still hadnt shown up so I called Sky up. Turns out they sent it to a wrong address. So I call “tech support” (I will use the quotation marks as they have about as much networking/technical knowhow as goldfish) to see if I can setup my own router (this is before I found this forum today and knew about the username and password being the MAC addy of the router itself). So I asked them simple queries such as “Do I need to put in a username and password” - the first answer was “yes, you will have it in your activation confirmation letter”. The 2nd was “Do i need to add any DNS addresses etc”. First person didnt have a clue. Got passed to a 2nd person who started harping on about SSIDs and Wireless settings. At this point i was getting irate and told them I do network support for a living and could I speak to someone with a shred of networking knowhow. In the end I got passed to a manager who told me simply “im not permitted to give you that information”. So its been 2 weeks since I should have been using Skys service. Just found out today that the 2nd router they have sent out has gone to another wrong address so I am still without.

  Question - my Dad has Sky Broadband, can I get him to get his username/password for the ADSL line and use that in mine before these clowns actually manage to deliver a router to the right address.

  Sorry for spouting off a little bit but im extremely annoyed. I may have been paying £36 with Pipex a month but in a year and half I never had any problems whatsoever.
  Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit!
  Edit/Delete Message

• 31. Philip Nicosia  |  August 13th, 2007 at 4:11 pm

  Now there’s a question and to be honest I don’t know the answer. I would stab a guess at it and say yes your fathers username and password would work in your house.

  What Sky would think to 2 people logging on with the same username and password I don’t know.

  You could try it and see. Let us now how you get on.

• 32. Paul  |  August 15th, 2007 at 7:25 pm

  Wow!

  Great stuff. I have the same router model which worked better than the one sky provided. just connected back on my old one with this information. Soooo much better.

  Great job!

  Greetz

• 33. Jamston  |  August 20th, 2007 at 11:26 pm

  Awesome!!! at last I can ditch their dodgy router and use my own!!! Thanks

  Jam

• 34. Moyah  |  September 4th, 2007 at 10:16 pm

  Thanks a MILLION Philip Nicosia, I can now use another (much better router) than that of sky.

  This was a simple, effective and BRILLIANT way to extract data that sky REFUSES to give you. No point calling the call centre in India, as all they do is read from a scrpt and say “It is not skys policy to give this information and you are not advised to use other modems”.

  Thanks again.

• 35. Gurjeet  |  September 13th, 2007 at 12:39 pm

  Y’know what, I’ve just scrolled quickly through the above comment and can’t believe everyone going through the SAME issues…
  1)Router delivered to the wrong address
  2)They said I can’t use my own netgear router, even though I been waiting a month for them to delivery their’s
  3)Tech support HAVEN’T a clue about how to set up the broadband (ie username / passwords / DNS address etc)
  4)They think sorry… and you just have to wait until your router arrives is a sufficient response…
  5)They take the f**king piss!!!

  Will be trying out the above, to see if I can finally get online tonight… cos the idiots told me that the username / password they gave me yesterday was the one for setting up the broadband. After looking through their very basic site, I now realise that it’s actually just for your sky.com login…

  Sky - train your staff!!! I don’t have time for this

• 36. t d  |  September 16th, 2007 at 7:58 pm

  I’m considering flashing my sky router to a netgear fw but I just have to ask, is my sky username and password that I obtained correct? I don’t want to flash and then get in trouble with sky when I ask them for my user and p/w…
  Its in the format
  pppoa_username=xxxxxxxxxxxx@skydsl
  pppoa_password=xxxxxxxxx
  pppoa_idle=0
  pppoa_ipaddr=
  With those exact amount of numbers+letters relative to the number of x’s i put

• 37. help  |  September 17th, 2007 at 10:17 pm

  hi guys, is the user name xyz@skydsl?? is there no.com or .net?

  any help would be appreciated?

  rgds
  Jules

• 38. Philip Nicosia  |  September 17th, 2007 at 10:36 pm

  It’ just xyz@skydsl

  No .com or .net or anything else

• 39. Mark  |  September 18th, 2007 at 1:39 pm

  Quick question. I am migrating from Virgin broadband to Sky. They switched it over last night but said i have to wait for the sky router to arrive which could be a week. I know that I can use my own belkin router but just need to know the username and password that i would use.
  My virgin one was xxx@adsl.virgin.net and was wondering if sky would be my email username and that password so i could set up my router that way.
  But everytime i phone sky the act dumb and say they cant give me the info.

  Anyone know was to do. Oh and i use 192.168.2.1 for belkin to configure the internet to the router.

• 40. Philip Nicosia  |  September 18th, 2007 at 2:10 pm

  The only way of getting your Sky username and password is by physically having the Sky router in your possession and using the method in the post to get it.

  Sky won’t tell you what it is and it is different to your email username and password

• 41. Mark  |  September 18th, 2007 at 2:31 pm

  Thanks. Dont know why the couldnt have left the router last week with the sky tv engineer instead of waiting for my line to be activated then sending it. They knew i was changing but ah well

• 42. Piers  |  September 19th, 2007 at 10:35 am

  Don’t know whether anyone’s noticed but the first part of the username before the @ is the router MAC address. I’m now trying to figure out the password as I’m sure they’ll have thought of something that means they ship routers with a firmware script that gets this from a standard router set-up. i.e. they just get one off the shelf and send the username and details to Sky, not the other way round.

• 43. james  |  September 29th, 2007 at 4:26 pm

  apparently, to make it so i could use my sky broadband with wireless (no ethernet cable) meant i had to purchase a dongle costing £20. thanks for the help

• 44. Seans  |  September 30th, 2007 at 9:42 pm

  I’ve currently got a real problem with my netgear + sky router, perhaps someone might be able to help?

  I flashed the router with a custom firmware a while back, everything ran fine for a couple of months until last night when I added a printer to the wireless network. The router went a little crazy and lost all it’s settings. As it’s on custom firmware the default settings DONT include a username and password for connecting to sky, I’ve tried customer support and they are worse than rubbish, is there any way I can coax the username and password from them or should I just try and claim its broken?

  Thanks!
  Sean

• 45. Puppydee  |  October 4th, 2007 at 12:26 pm

  Hey Philip, your the man. I’ve looked up and down the web for a solution for using a different router with sky. I was gonna flash the router with different firmware to get the user and the password but looked a little complicated and I’d probably stuff it up but your way looks easy peasy so I’m gonna do that. Just wanted to say thanks for the help. You’ll goto heaven for this

• 46. Pranay  |  October 5th, 2007 at 7:21 pm

  This is really saved a lot of time and money. Thanks dude

• 47. Manxster  |  October 22nd, 2007 at 10:14 am

  Hi I am so pleased to have found this information. I have a linksys router and really don’t want to go down the Sky netgear kit route. However,do I need any other info apart from the username and password or do I still need to use their config disk? When I set up the router with my last ISP I had to put in all the information manually such as ip address, encapsulation etc. Your post doesn’t mention anything about this other info. I haven’t done anything with the netgear router yet and want to be sure of what I’m doing before I start. thanks. PS, I hate to sound like I’m a Sky fan but so far, they have done everything as they said they would so I’m hoping I’m gonna be one of the lucky ones

• 48. Philip Nicosia  |  October 22nd, 2007 at 8:04 pm

  I have a Linksys router myself and it was as simple as inputting your username and password. Didn’t have to mess around with any other settings as I guess the router discovered these on their own.

• 49. neil  |  November 15th, 2007 at 8:06 pm

  sky = c**ts
  told cant have username& password except constant repeating of admin & sky, numptys
  gonna try me old mans instead
  will get back to ya on that

• 50. neil  |  November 19th, 2007 at 12:36 pm

  please help
  i have the new sky router, the black one with the sky backround and IE7 and i cant get my user name and pword out of it using the above
  any ideas

• 51. Steve  |  November 24th, 2007 at 9:20 pm

  Why do you want to swap from the new router? I hear its rock solid and with a good range too…

  I think, in general, people only swapped before because the old one was rubbish…

• 52. vince  |  November 25th, 2007 at 12:35 pm

  as above, i have new black router

  the url injection no longer works

  telnet is locked out

  any ideas?

• 53. neil  |  November 27th, 2007 at 1:15 pm

  hi, i dont want to change, i just want a back up plan, also rather than configuring ports to fish online against me mates, i just install a modem aswell, so i need my username and password as soon as poss, there bass out there just waiting for me
  please help

• 54. Paul  |  November 28th, 2007 at 9:53 pm

  I want to change my router becuase netgear are not good. I have experienced 1st hand about 30 different routers from varying makes and Belkin are the only way forward if you know anything about computers and are able to configure the router yourself. This said, the new router seems good and robust, one of the best Netgear router/modems I have experienced; I have not had to reset it once, but this is not the point, it should be my choice what I do with my router and not theirs. I want to change my new black router (Netgear DG934G).

  Putting this all aside, the main reason I want to change it is because
  I can’t Port forward and I have heard this is because sky want to discourage the downloading tools to help their bandwidth for other users. My internet connection! My choice what I do!. If anyone has any ideas on how to solve this, I would be greatfull

• 55. Russell Copeland  |  December 2nd, 2007 at 6:16 pm

  I tried to use these details to reuse my Linksys N range modem but it will not work at all.

  Would someone who knows more than I do (preferably another Linksys user) tell me what to do.

  Thanks for the info for getting the hidden username etc.

• 56. richard  |  December 8th, 2007 at 5:44 pm

  I cant get into my sky router box, what is the username and password?
  They said i cant use my old netgear router since they hardwire all there sky routers which is nonsence but i guess we’ll see.

• 57. Paul  |  December 10th, 2007 at 8:33 pm

  Russell Copeland (55) - The problem is getting the details of your user name and password out of the Sky router. See other forums (or user guide) for how to use these details once you have them to configure your own router (Netgear, Linksys, Belkin, etc) - Note. you will need to get the other details from your sky router that are not hidden to configure your own non-sky router.

  Richard (56) If you speak to sky again, tell them that they may be correct that the routers are hard coded, but that means that they are hard coded with settings, and these are the settings you require. By definition, Hard Coded will require something to set the hardware too. The reality is that they have changed the manufacturer firmware to prevent access to this information and there is no hard coding of anything.

  Hard coding means that the hardware is set to something, and whilst this is along the lines of being correct, it is not technically correct as in this case the problem is brought about by the firmware and this is the software that runs directly on the hardware to make it work.

  If anyone actually has something sensible to say about how you get the user name & password out of the new routers, then please reply. Simply saying “I can’t get them, the above doesn’t work with my new router” is just adding to all the nonsense on here already. We need to know make and model of the sky router to start with, and if there is already another comment about it why burden everyone again with the same question?

• 58. neil  |  December 11th, 2007 at 3:48 pm

  dont know how you think the new router is good, i do regular speed tests and usually hit around 3mb, however after a couple days connection sky seem to lower this and my connection gets slower and slower. If i reboot the router its all good again, however the router is soooooo poo i also have to reboot the computer, what a hassle, it should just reconnect in seconds too, but it takes about 8 mins

  im ringing sky tonight to ask for a new router

  still no help getting my user name and password out of it

  any ideas??

• 59. Dan C  |  December 20th, 2007 at 1:27 pm

  I have been having issues with the same DG934G (Firmware Version V2.02.34
  )
  netgear router whcih sky provided. the new spangly Draytek 2800VG router i have does not want to play with these settings and the xyz@skydsl does not work (although i didn’t use a passwd..)

  I need to use the draytek for work to do QoS and VoIP + lan-lan vpn and some ipsec stuff.

  Sky TechSupport are doing the “cant give you the router user/pass because it’s built into the router”

  ARGHHHH…

  can someone help me out here?

  i tried the telnet interface hak but the df user/pass doesnt work.
  D.

• 60. SHERIFFDUDE  |  December 21st, 2007 at 1:46 pm

  CHEERS WORKS WELL ..MY SKY ROUTER WENT DOWN ..GOT A NEW 1 IN FIVE DAYS
  AND USED THIS TO GET MY PASSWORD ..JUST AS WELL 10MINS ON LINE AND MY NEW 1 PACKED IN ..SO NOW I CAN USE MY TRUSTED BELKIN …UR USERNAME IS JUST YOU MAC CODE ON THE BOTTOM OF YOUR ROUTER WITH
  @SKYDSL ….SO IT REALY ONLY THE PASSWORD YOU NEED ……SO ITS
  ?????????@SKYDSL THEN YOUR PASSWORD
  ..I DONT NO WHY SKY HAVE PROBLEM WITH THIS ..AND DONT PHHONE SKY AS MOST OF THE TECH GUYS I SPOKE TO DIDENT EVEN HAVE A CLUE ..THERE IS ALSO NEW SKY ROUTERS ON THE WAY ..AND YOU CANT FLASH THEM …BUT IM SURE AS ALLWAYS SOME 1 WILL FIND AWAY ROUND IT LIKE YOU HAVE DONE GREAT JOB

• 61. that guy  |  December 30th, 2007 at 6:15 pm

  thanks for the info

  so when you have have your username and password how do enter the info into a different router(im trying to use my old linksys)

  thanks

• 62. Warren  |  December 31st, 2007 at 1:08 pm

  Many, many thanks for this.

  SKY broadband might be fast, but they sure do like to treat their customers like children.

• 63. Thiblec  |  January 8th, 2008 at 2:22 pm

  Hi guys,

  my router crashed yesterday and i will have to buy a new one today. Question is will I need anything to setup my new router: ie login or password. and If so how can I given than my router is now dead?

  Thanks a lot

• 64. Dave  |  February 5th, 2008 at 1:54 am

  Hi,

  I signed up to Sky Broadband last week & got my sky router in the post a couple of days later - given that I have a perfectly good Netgear DG834PN router, I put the Sky router straight up on eBay. My activation date is today & I’ve only come to realise the situation & am now somewhat up $hit$ creek without a sky router…! Sky won’t give/sell me a router, so I need to go back on eBay!

  Is there any alternative?!?!

  (What a load of rubbish - if u want to use your own router…. Arrrrrgh!!)

  Cheers,
  Dave

• 65. Jack Youd  |  February 5th, 2008 at 9:28 pm

  Hi when i enter http://192.168.0.1/netgear.cfg i get a 404 error and it cannot find the page. Any help?

  Thanks

• 66. Jack Youd  |  February 5th, 2008 at 9:45 pm

  I want to keep using my sky router would this system work for me?

• 67. cimota.com » Blog A&hellip  |  February 7th, 2008 at 11:40 am

  […] been without broadband at home for 3 weeks now because BT and Sky are entirely without merit. (This link is for my own amusement. The comments are fabulous. It’s illegal to replace your Sky router […]

• 68. gastro  |  February 7th, 2008 at 11:56 pm

  I got a netgear router from sky when i was going to sign up with them but the engineer who came to install the dish and sky box said I couldn’t have it because of a line of sight problem (too many trees around) but i still got the router is there a way to reflash this to take the Sky branding out.??

• 69. Richard Kimber  |  February 8th, 2008 at 7:04 pm

  This doesn’t seem to work on the new black routers.

  Rich

• 70. nick  |  February 9th, 2008 at 2:52 pm

  Just spent 4 hours talking to sky, netgera and belkin. Completley wasted my time. Spent 30 seconds on google, found your site, did what you said and have a new fast connection. Never accept no for an answer. Sky might have a deal with netgear - so what. Thanks to Philip we are free from contstraints of big fat corporate deals.

• 71. Steve K  |  February 13th, 2008 at 9:39 pm

  “This doesn’t seem to work on the new black routers.”
  I too am having problem getting this hack to work, keep getting 404 when trying to open the created file ‘netgear.cfg’

• 72. shez  |  February 16th, 2008 at 11:53 pm

  Hurrayy……………thanks a lot mate… i finally managed to get rid of the shittiest sky router…cheers

• 73. Dave  |  February 19th, 2008 at 1:03 pm

  Does nayone know how to extract the user name and password from the new Sagem routers? The netgear instructions above do not seem to work for this router?

• 74. SAINTER  |  February 19th, 2008 at 5:53 pm

  OMFG I CANNOT THANK YOU ENOUGH, I NOW USE MY ROCKING BELKIN ROUTER AND I NO LONGER HAVE STATIC IP PROBLEMS. OMG LOVE !

• 75. James  |  February 21st, 2008 at 8:11 pm

  This method won’t work with the newer style (black) boxes. They have a part number: DG934G and are essentially Netgear inside, but look like a small sky box on the outside.

  Must do some more research unless anyone else has any ideas?

  For those that are having problems with the above addresses, you probably have the newer style box.

• 76. clare  |  February 23rd, 2008 at 3:38 pm

  Hi
  Friend has sky broadband and sky supplied wireless router to which is connected a laptop and all seems to be working well. How does he connect new pc (wireless enabled). Also will sky advise email username and password (as opposed to router info) as this information has been forgotten as it was never set up properly in the first place?

  Grateful for any help anyone can give - thanks in advance.

• 77. Ian  |  February 29th, 2008 at 4:12 pm

  I have in my possession a new Sky branded Netgear DG934G but am awaiting activation of my line to switch over to Sky so this thread was of interest.

  I found https://www.cm9.net/skypass/netgear.html

  which claims to generate the Username (confirms the above posts) AND a Password if you enter a MAC address and the router’s serial number.

• 78. Exequo  |  March 1st, 2008 at 4:40 pm

  Hi Guys. Was having the same problem, this link works for the new black routers, enter ur MAC code and serial and it gives ya the username and password https://www.cm9.net/skypass/netgear.html

• 79. Fig  |  March 6th, 2008 at 8:48 pm

  The url for those issued the New Black Sky Router Netgear DG934G is now https://www.cm9.net/skypass/ and I can confirm the procedure works.

• 80. Mike  |  March 7th, 2008 at 12:27 pm

  Phil and guys
  I have just today carried out this process and it has worked great. Thanks a lot.

• 81. Chrimbo  |  March 19th, 2008 at 11:15 pm

  The username is the MAC@skydsl
  so the password must be a hash of the MAC. This makes it simple for the guys at despatch, they just scan the MAC barcode on the outside of the box against your name and bingo!

  So… how do you mung the password from the MAC?

• 82. Chrimbo  |  March 19th, 2008 at 11:24 pm

  On another note, If you broadcast your SSID, your MAC gets broadcast too (use airsnort or netstumbler)
  This means that I can derive your usermame and password, and use it without your knowledge and your’e helpless.

  Hmmmm…….
  You can derive my password……….

• 83. Mike Harding  |  March 25th, 2008 at 2:46 pm

  Hi. I am getting sky broadband max [i am already a TV subscriber] as a backup to BT, who have been messing me about since a major outage for all BT Business users last monday…

  I got the new router today and hope to receive the info shortly. Is there anything I should be looking out for? I mainly just want it to provide an alternative wireless network on my premises. Many thanks.

• 84. Malc  |  March 26th, 2008 at 4:10 pm

  I’m not sure if this is “the future” - but Sky have just disconnected my ADSL service and reconnected me “on a different service” (it’s a VERY long story, but I am ok with this part).

  HOWEVER, now I cannot connect using my own D-link modem, which I was using when I got disconnected. I CAN use the Sky DG934G however, but it takes MUCH longer to connect to ADSL and authenticate. I have reacquired the user/password using the link above (thanks!) - and neither have changed. Nevertheless, I have entered the details into my modem again and reset, but to no avail. No error codes are returned, it just shows ADSL as “active” 5.7mbps, and begins authentication and just… does nothing else - I’ve even left it for 20 minutes just to see. I’ve tried bad user-names and passwords, I don’t even get a “Bad user or password” error returned.

  Could Sky be somehow filtering out ADSL lines by physical MAC addresses now?

  Or - by massive coincidence - perhaps my ADSL modem has bitten the dust in a very “I’m working just fine” manner?

• 85. Al West  |  March 27th, 2008 at 8:25 pm

  I keep getting a 404 error trying to use this..has something changed..?

• 86. Al West  |  March 27th, 2008 at 8:28 pm

  sorry! I missed the explanation that it does not work with the new 934 box..

  Al

• 87. Al West  |  March 27th, 2008 at 10:09 pm

  has now worked..although took 4 attempts..it appears I’m now locked out for 24 hours…will try and verify tomorrow..

  Al

• 88. Raj  |  March 31st, 2008 at 4:49 pm

  Thanks a bunch - really appreciated.

  Sky tech support is a bloody joke - and worse than trained monkeys.

  My original router went down and still waiting for more than week to receive it. Not sure the means they sent it? (on a snail!)

  The site saved my hassle. F***** sky!

  :)

• 89. AlanC  |  April 2nd, 2008 at 9:04 am

  Thanks Philip, that’s very useful.
  I am trying to configure my existing (non Sky) Netgear DG834G to replace my recently supplied Sky DG934G.

  I have located the Username & Password in the DG934G and have tried to set up the 834 but so far I haven’t been successful.

  Have you or anybody else any idea what settings need to be transferred from the 934 to the 834?

  Alan

• 90. AlanC  |  April 3rd, 2008 at 8:57 am

  Hi Philip. I sorted my config problem. When my son was reading the serial number off the 934 he quoted an ‘M’ instead of ‘N’. Hence the generated password was incorrect.

  Sorted now thanks.

• 91. ananth  |  April 14th, 2008 at 9:36 pm

  I have white router DG834GT firmware 1.03.87. Every time I cut and paste the link, I get the 404 error. I am using IE7. What I am doing wrong here. please help…

• 92. Pete  |  April 17th, 2008 at 2:06 pm

  Have sky stopped us from doing this now? Just tried with my old router and I’m having the same problems as Malc (post 84). Are they indeed checking the mac of the router?

• 93. David Styles  |  April 18th, 2008 at 10:06 am

  Stupid Sky

  Brilliant way to get away from a very unreliable router. Looking forward to getting back to a proper service with my old router on a noisy DSL line.

  Many many thanks

• 94. stephen burlison  |  April 23rd, 2008 at 9:46 pm

  keep geting the same 404 problem please help

• 95. pigfeet  |  April 24th, 2008 at 8:41 pm

  THe Sagem link does not generate a correct username and password

• 96. paul  |  May 3rd, 2008 at 9:43 am

  Hi all,
  was wondering if you could give me a hand. i have followed the above intructions and all worked well to a tee. i input the username and password to my router and all seemed well, router rebooted etc. but now it appears i cant display web pages. are there any other settings that needs to be configured on you router before you can get online.

  cheers oin advance

• 97. daz  |  May 4th, 2008 at 12:55 pm

  Hi why is the link to the cracking algoe based online as a website and not as software to download and crack on your pc?……i would feel much safer doing it that way than entering my routers mac into a website has anyone downloaded the code on this site and checked it out to see what really happens??? has there been any complaints?

• 98. daz  |  May 4th, 2008 at 2:53 pm

  just tried the link

  https://www.cm9.net/skypass/generate.cgi

  on a DG934G didnt work for me i carnt seem to logg onto sky’s network i even spoofed my pci adsl cards mac to the adsl modems mac of the skys router just in case they were blocking me that way and still no look any help……?

• 99. Mick Mender  |  May 8th, 2008 at 7:18 pm

  Re: The Sky Netgear DG834GT and the hidden user/password, mine has Firmware v1.03.87, the only url injection that this responds to is the debug enable, this then enables telnet access but the router prompts for a user and password for the telnet, they are not the same as the user/password for the router setup, so I am denied telnet access.
  If I try the other url injections ie to find password I get a error 404 on XP/opera or Firefox and a “connection to host broken” with SUSE Linux and Konqerer.
  Any suggestion?

• 100. Shane  |  May 16th, 2008 at 8:03 am

  @Daz

  Awesome you are my hero mate, spoke to sky they insisted that the network used no username or password, managed to get those details from the site and even changed the default login on the sky router they sent just incase i need to use it for diagnostics, many thanks

• 101. Mahesh  |  May 19th, 2008 at 6:15 pm

  I cant thank the person who worked out how to generate the username password. The SAGEM box is crap and does not allow VPN. SKY technical people are absolutely crap and havent a clue what they are talking about.

  Thanks.

• 102. David Styles  |  May 23rd, 2008 at 2:51 pm

  Update on this…

  Old router still working perfectly.

  Sky sent mother-in-law Sagem box and it’s works fine. She is closer to exchange tho.

  Thanks again

• 103. slix  |  May 29th, 2008 at 12:30 am

  hi guys, i’ve got the black sky broadband box and i’m trying to use my own netgear wireless router instead of that. I managed to key in my MAC address and router serial number in that webpage that was suggested, and it generated my user name and password. I typed these in when prompted by the netgear setup wizard but it still won’t work. has this happened to anyone else? any suggestions?

• 104. Rich Doc  |  June 18th, 2008 at 7:03 pm

  I have one of the Sagem Sky routers and its username is admin while the password is sky. Thanks to the info above for that.

• 105. Giles  |  June 24th, 2008 at 6:54 pm

  I’m hoping someone will be able to help. Having read this and some other articles, I flashed my DG834GT running the later 1.03.x firmware with the earlier 1.02.28 firmware and great - I could access my username and password.

  Unfortunately, the Linksys router I’ve purchased to replace it still won’t connect to SKY, even if I tell it to spoof the Netgear’s old MAC address.
  I’m connecting using PPPoE (there’s no PPPoA option). It’s unfuriating; I’ve now got a network upstairs with up to 54Mbps connection instead of 11Mbps with the Netgear but I can’t connect to the Internet - can anyone help me please?

• 106. Giles  |  June 24th, 2008 at 6:55 pm

  I should probably have added that there’s two fields to add domain and host name, but I couldn’t see anything to put in there.

  Any ideas?

• 107. Liam  |  June 29th, 2008 at 10:27 pm

  Well, i play online games, and i can get on the internet etc, but the signal is lacking alot it says its good but when i try to play games i can connect and everything but it just tottaly lags the whole game and it is essneitally unplayable. My mother and stepfather(IT whiz “apparently”) are completely adamant that its not the router and at first it was my “computer” restored the system, same problem. The wireless, using a ethernet cable slightly improved but still unplayable. If anyone can suggest a course of action i would be very thankful.

• 108. JP  |  July 1st, 2008 at 12:15 pm

  Thanks for the tip about https://www.cm9.net/skypass/
  I have just switched to Sky and their router failed within two hours of installation. I have now been able to reuse my trusted previous router and get back on line at home.

• 109. Sarah-Jane  |  July 9th, 2008 at 1:55 pm

  I signed up to sky a couple of weeks ago and with the black router they sent have been getting less than dial up speed. So I bought a new N1 Belkin router, only to find that the sky people are less than helpful in helping me to switch.

  I would love to follow the sugegstions above but (and here comes the stupid question) how do I find my MAC code?

• 110. Steve  |  July 10th, 2008 at 6:39 pm

  Thanks for the tip on the username and password.
  It worked a treat when my Netgear went down.
  Just have to deal with a 30 min phone call to an underpaid, non technical, non English speaking foreigner. Sort it out Murdoch

• 111. Ian Hailstone  |  July 11th, 2008 at 5:12 pm

  Thanks for the tip i received a s@gem fast router from sky and it was dead on arrival with yor tip from https://www.cm9.net/skypass/generate.cgi
  i can now use my own router
  Thanks
  Ian

• 112. HDMOFO  |  July 12th, 2008 at 2:04 pm

  thank you so much!! has taken me ages to find this!! your the man!!!

• 113. sunil  |  July 15th, 2008 at 7:01 pm

  Hi, I have the black sagem router from sky but it wont allow me to access my VPN for work. I tried to use the url aboe (https://www.cm9.net/skypass/generate.cgi)passing in the MAC address of the LAN port and the defualt password (the one that is written on the sticker on the box however when I try my own netgear router with the username and password generated it doesn’t connect to the internet?? Any help would be greatly appreciated!!

• 114. IG  |  July 23rd, 2008 at 9:59 pm

  Guys have tried this website https://www.cm9.net/skypass/generate.cgi and https://www.cm9.net/skypass/ get the same password and user name but my linksys does not work still in the setting up part says that it is incorrect, can someone please help spent all day trying to make this work, please please help. I have DG934G.

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