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    Sky Broadband Username and Password

    October 3rd, 2006 byPhilip Nicosia

    Update: These instructions are for the original Sky Netgear router. For instructions for the new black Sky router see further down.

    In a previous post I mentioned that someone at had figured out a way to find out your Sky Username and Password which is hidden within the router. This involved flashing the software of the router with a new version from Netgear. Whilst not difficult it might not be for the faint hearted.

    Someone else has come up with a much easier way and quicker way of finding out this information. All you need to is log into your Sky router by typing into your browser and then entering in the username admin and password sky.

    The next step is to enter the following url into your browser

    Once you have done that enter in and save the file to your pc. Open the file with a text editor such as Wordpad and you will see your Sky Username and Password listed.

    With this you will be able to use a different router other than the Sky provided Netgear one.

    If you want to use your Sky router on another providers broadband then you would have to flash the software as mentioned earlier to get access to the Username and password fields you would need to enter your existing details in.

    If you want to see what else you can do with your Sky router then visit NETGEAR DG834GT Hacking

    New Black Sky Router Netgear DG934G

    To get your username and password from the new black Sky router go to and enter your MAC code and serial number and it gives you the username and password. This has been confirmed to work by other readers.

    Obviously some bright spark has managed to figure out the algorithym used by Sky that creates the hidden username and passwords.

    Related Posts

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  • Sky Broadband Connected
  • Protecting Yourself From Internet Fraud
  • Sky Broadband’s Netgear Router Problems?

  • 179 Comments Add your own

    • 1. Mete Erdem  |  November 23rd, 2006 at 12:54 pm

      Philip, I cannot thank you enough. My sky router has developed a hardware problem. With the info on how to get a sky user name and password on your web site, I managed to use my old netgear 834GT until sky repleced my router.

    • 2. Neil Harknett  |  January 7th, 2007 at 3:23 am

      Thanks for the info. The walls in my house are very thick & don’t allow the signal to travel far.
      Sky refused to tell me my username & password, actually they said “You can only use the supplied Sky Box”. I new this to be wrong.
      With this info I’ll now be able to get a better router.

    • 3. Andrew Nonimous  |  January 7th, 2007 at 5:46 pm

      Excellent! Many thanks.

    • 4. Andrew Nonimous  |  January 7th, 2007 at 5:55 pm

      RE: #2 by Neill.

      Sky actually told me on the phone that I could not use my own router because it was illegal! I told them this was rubbish, but then I never spoke to anyone who could help on sky’s various phone lines.

      This even more annoying because it was sky’s own incompetence that left me awaiting delivery of the router for weeks, and even then I had to drive 60 miles to pick it up!

    • 5. Philip Nicosia  |  January 7th, 2007 at 6:52 pm

      I think ‘Illegal’ is a bit of a strong word. Against their terms & conditions maybe.

    • 6. Ruth McTighe  |  January 8th, 2007 at 12:50 am

      thank you so much! I can now go back to using the router that I prefer. I too got told I could only use the Sky router

    • 7. dave  |  February 3rd, 2007 at 11:35 pm

      I have managed to upgrade the firmware on the sky router and it comes up on my wireless computor. My isp is pipex and the connection strength says excellent on the laptop and that it is connected however when i click the internet explorer it dose not load although it indicates it is connected. I can connect okay on my main pc with pipex . I was pleased when i managed to flash my router with access to my new password.
      Any ideas

    • 8. GM  |  February 4th, 2007 at 1:03 am

      Sky have been a real pain to me. having migrated from them from plusnet, they deny the migration was successful – they don’t have the tags on my line.

      I have used this info to take the username and password from my mates SKY router and use it on my netgear router – hey presto – sky broadband!

      They are REAL MUPPETS – I’d stay clear of SKY! It really doesn’t matter if I can’t watch SKYone tonight – but broadband I require for life (banking, bills, xbox, work) – thye need to take this seriously!

      BTW – I told them I have a connection – they said “not with us” LOL

    • 9. Jason Dymond  |  February 11th, 2007 at 10:30 pm

      Has anyone actually been able to upgrade the firmware on the SKY Netgear DG834GT 108mbps router? If so, where did you get the correct firmware from? The one from Netgear does not have a firmware file that is compatible with the router?

      I need to setup the router to be able to be used with Talk Talk Broadband.

    • 10. Philip Nicosia  |  February 12th, 2007 at 3:20 pm

      The link to in the post goes directly to the page with instructions on how to do this together with the url for the firmware file.

    • 11. Mr Hunter  |  February 19th, 2007 at 11:55 pm

      I cant thank you enough, it worked a treat! My SKY router was a piece of garbage that kept dying all of the time! Now I have my rangemax 270m router installed….wooohooo!

    • 12. Pardeep Pannum  |  February 21st, 2007 at 1:00 am

      Thanks alot im back to using my Belkin Router, the one provided by SKY was rubbish never stable!

    • 13. Bob H.  |  February 22nd, 2007 at 8:36 pm

      Thank you so much. I’m back using my Linksys router. The one from Sky was unstable and rubbish with the wireless connection.

    • 14. Miles  |  February 25th, 2007 at 10:42 am

      Hi all,
      This information is invaluable. Sky are trying to be clever and play a game with people that are more technical than they could ever be!!!
      They need to understand that not supplying the user with the ability to choose their own hardware is not only downright stupid but damaging to increase customer base.
      The telephone support is just unhelpful, unprofessional, stupid and I can’t think of anything further that is printable.
      They migrated my service and then cut me off for 3 weeks, BT’s fault but they would not talk to BT, they told me too….. who’s the customer?????
      If I had known the trouble I was letting myself in for I would have never made the move to Sky.
      Oh and there mail server are crap to and have been down more than up. They recognise this is a problem but just don’t seem to realise that we the customers were sold a package and that they are just not delivering.

    • 15. sean  |  March 6th, 2007 at 9:30 am

      Sky have bought out easynet which was a great isp, revamped it and turned it into a piece of garbbage, why didnt they leave it as it was but just put there own name on it instead of messing around with things thay clearly don’t understand. I am waiting to be connected to sky broadband (only because of the cheap price) but will only be taking there supplied router out of the box to find out the username and password. I suppose the fact that the supplied box is preconfigured means I won’t even be able to sell it on e bay.

    • 16. jespo  |  March 11th, 2007 at 1:40 pm

      The Sky-branded netgear routers do seem to have some issues with noise levels and disconnects. They can be a little unstable when the SNR gets below about 7-8db. Those with continual disconnects, try turning off UPnP on the routers’ homepage, it usually solves the problem. As the OP suggested forum is the place to go to solve a multitude of sky BB problems. They have helped me no end.

    • 17. eric  |  March 20th, 2007 at 1:20 am

      can anyone tell me if you can use the d-link dsl -g624t adsl2/2+ router for sky broadband and how do i set it up to work thanks

    • 18. Paul W  |  March 26th, 2007 at 9:23 pm

      Bob H. Did you need to set anything else on your linksys? I cant get mine to work just using the username and password in a PPPoE connection.

    • 19. Philip Nicosia  |  March 26th, 2007 at 10:06 pm

      I’ve had 2 Linksys routers. First one broke down and the second wouldn’t connect automatically. I just needed to go to status and then pree connect.

      An upgrade of the firmware sorted that out though.

    • 20. Andrew Palmer  |  April 6th, 2007 at 8:27 am

      Used this method. Works great!
      Really pissed off at Sky’s attempt to lock me down to their router even though its the same model as my old one. Again great find.

    • 21. alisdair  |  April 23rd, 2007 at 12:07 pm

      Cheers mate, worked a dream, now I can get rid their NETGEAR, wich seems to blackout on sky all the time and replace with a proper router.

    • 22. Graham  |  May 11th, 2007 at 9:27 pm

      Had lots of problems with the connection dropping out now I can go back to my old router.


    • 23. gary prior  |  June 3rd, 2007 at 9:34 am

      Thanks for the advise. I managed to get my login details from my Sky Netgear router using the procedure above and now happily running on sky with USRobotics 9108. Now surfing without disconnects.

    • 24. G.  |  June 18th, 2007 at 8:43 pm

      Hi, I used this method succesfully for a while, now my router has stopped connecting to the internet but the provided sky one does? Any suggestions?

    • 25. Ben  |  June 21st, 2007 at 6:53 pm

      Have managed to get the username and password. Result. But cant my Belkin router to connect to the internet using the username and password. Looks as though everything it set up OK but still cant get it to work. Any ideas? Also can I bridge the router to another network?

    • 26. Jo  |  July 2nd, 2007 at 11:35 am

      3 words:

      I love you!

    • 27. Domini  |  July 15th, 2007 at 6:31 pm

      Thank you so much … finding this really made me smile after a rather frustrating call to Sky … your a star!

    • 28. MP  |  July 20th, 2007 at 11:28 pm

      hi, after you get your username and password how can you set it up in another router. Also can you change this password. please reply back thanks. also thanks for the help, your great.

    • 29. Tom  |  July 29th, 2007 at 6:07 pm


    • 30. Stu  |  August 13th, 2007 at 3:56 pm

      Hey guys,

      ive only just found this forum today so excuse me if im not down with the etiquette yet.

      So I finally recieved my Sky activation date (after paying too much with Pipex) as the 26th of July. My router still hadnt shown up so I called Sky up. Turns out they sent it to a wrong address. So I call “tech support” (I will use the quotation marks as they have about as much networking/technical knowhow as goldfish) to see if I can setup my own router (this is before I found this forum today and knew about the username and password being the MAC addy of the router itself). So I asked them simple queries such as “Do I need to put in a username and password” – the first answer was “yes, you will have it in your activation confirmation letter”. The 2nd was “Do i need to add any DNS addresses etc”. First person didnt have a clue. Got passed to a 2nd person who started harping on about SSIDs and Wireless settings. At this point i was getting irate and told them I do network support for a living and could I speak to someone with a shred of networking knowhow. In the end I got passed to a manager who told me simply “im not permitted to give you that information”. So its been 2 weeks since I should have been using Skys service. Just found out today that the 2nd router they have sent out has gone to another wrong address so I am still without.

      Question – my Dad has Sky Broadband, can I get him to get his username/password for the ADSL line and use that in mine before these clowns actually manage to deliver a router to the right address.

      Sorry for spouting off a little bit but im extremely annoyed. I may have been paying £36 with Pipex a month but in a year and half I never had any problems whatsoever.
      Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Spurl this Post!Reddit!
      Edit/Delete Message

    • 31. Philip Nicosia  |  August 13th, 2007 at 4:11 pm

      Now there’s a question and to be honest I don’t know the answer. I would stab a guess at it and say yes your fathers username and password would work in your house.

      What Sky would think to 2 people logging on with the same username and password I don’t know.

      You could try it and see. Let us now how you get on.

    • 32. Paul  |  August 15th, 2007 at 7:25 pm


      Great stuff. I have the same router model which worked better than the one sky provided. just connected back on my old one with this information. Soooo much better.

      Great job!


    • 33. Jamston  |  August 20th, 2007 at 11:26 pm

      Awesome!!! at last I can ditch their dodgy router and use my own!!! Thanks


    • 34. Moyah  |  September 4th, 2007 at 10:16 pm

      Thanks a MILLION Philip Nicosia, I can now use another (much better router) than that of sky.

      This was a simple, effective and BRILLIANT way to extract data that sky REFUSES to give you. No point calling the call centre in India, as all they do is read from a scrpt and say “It is not skys policy to give this information and you are not advised to use other modems”.

      Thanks again. :-)

    • 35. Gurjeet  |  September 13th, 2007 at 12:39 pm

      Y’know what, I’ve just scrolled quickly through the above comment and can’t believe everyone going through the SAME issues…
      1)Router delivered to the wrong address
      2)They said I can’t use my own netgear router, even though I been waiting a month for them to delivery their’s
      3)Tech support HAVEN’T a clue about how to set up the broadband (ie username / passwords / DNS address etc)
      4)They think sorry… and you just have to wait until your router arrives is a sufficient response…
      5)They take the f**king piss!!!

      Will be trying out the above, to see if I can finally get online tonight… cos the idiots told me that the username / password they gave me yesterday was the one for setting up the broadband. After looking through their very basic site, I now realise that it’s actually just for your login…

      Sky – train your staff!!! I don’t have time for this

    • 36. t d  |  September 16th, 2007 at 7:58 pm

      I’m considering flashing my sky router to a netgear fw but I just have to ask, is my sky username and password that I obtained correct? I don’t want to flash and then get in trouble with sky when I ask them for my user and p/w…
      Its in the format
      With those exact amount of numbers+letters relative to the number of x’s i put

    • 37. help  |  September 17th, 2007 at 10:17 pm

      hi guys, is the user name xyz@skydsl?? is there or .net?

      any help would be appreciated?


    • 38. Philip Nicosia  |  September 17th, 2007 at 10:36 pm

      It’ just xyz@skydsl

      No .com or .net or anything else

    • 39. Mark  |  September 18th, 2007 at 1:39 pm

      Quick question. I am migrating from Virgin broadband to Sky. They switched it over last night but said i have to wait for the sky router to arrive which could be a week. I know that I can use my own belkin router but just need to know the username and password that i would use.
      My virgin one was and was wondering if sky would be my email username and that password so i could set up my router that way.
      But everytime i phone sky the act dumb and say they cant give me the info.

      Anyone know was to do. Oh and i use for belkin to configure the internet to the router.

    • 40. Philip Nicosia  |  September 18th, 2007 at 2:10 pm

      The only way of getting your Sky username and password is by physically having the Sky router in your possession and using the method in the post to get it.

      Sky won’t tell you what it is and it is different to your email username and password

    • 41. Mark  |  September 18th, 2007 at 2:31 pm

      Thanks. Dont know why the couldnt have left the router last week with the sky tv engineer instead of waiting for my line to be activated then sending it. They knew i was changing but ah well

    • 42. Piers  |  September 19th, 2007 at 10:35 am

      Don’t know whether anyone’s noticed but the first part of the username before the @ is the router MAC address. I’m now trying to figure out the password as I’m sure they’ll have thought of something that means they ship routers with a firmware script that gets this from a standard router set-up. i.e. they just get one off the shelf and send the username and details to Sky, not the other way round.

    • 43. james  |  September 29th, 2007 at 4:26 pm

      apparently, to make it so i could use my sky broadband with wireless (no ethernet cable) meant i had to purchase a dongle costing £20. thanks for the help

    • 44. Seans  |  September 30th, 2007 at 9:42 pm

      I’ve currently got a real problem with my netgear + sky router, perhaps someone might be able to help?

      I flashed the router with a custom firmware a while back, everything ran fine for a couple of months until last night when I added a printer to the wireless network. The router went a little crazy and lost all it’s settings. As it’s on custom firmware the default settings DONT include a username and password for connecting to sky, I’ve tried customer support and they are worse than rubbish, is there any way I can coax the username and password from them or should I just try and claim its broken?

      Sean :)

    • 45. Puppydee  |  October 4th, 2007 at 12:26 pm

      Hey Philip, your the man. I’ve looked up and down the web for a solution for using a different router with sky. I was gonna flash the router with different firmware to get the user and the password but looked a little complicated and I’d probably stuff it up but your way looks easy peasy so I’m gonna do that. Just wanted to say thanks for the help. You’ll goto heaven for this :)

    • 46. Pranay  |  October 5th, 2007 at 7:21 pm

      This is really saved a lot of time and money. Thanks dude

    • 47. Manxster  |  October 22nd, 2007 at 10:14 am

      Hi I am so pleased to have found this information. I have a linksys router and really don’t want to go down the Sky netgear kit route. However,do I need any other info apart from the username and password or do I still need to use their config disk? When I set up the router with my last ISP I had to put in all the information manually such as ip address, encapsulation etc. Your post doesn’t mention anything about this other info. I haven’t done anything with the netgear router yet and want to be sure of what I’m doing before I start. thanks. PS, I hate to sound like I’m a Sky fan but so far, they have done everything as they said they would so I’m hoping I’m gonna be one of the lucky ones :)

    • 48. Philip Nicosia  |  October 22nd, 2007 at 8:04 pm

      I have a Linksys router myself and it was as simple as inputting your username and password. Didn’t have to mess around with any other settings as I guess the router discovered these on their own.

    • 49. neil  |  November 15th, 2007 at 8:06 pm

      sky = c**ts
      told cant have username& password except constant repeating of admin & sky, numptys
      gonna try me old mans instead
      will get back to ya on that

    • 50. neil  |  November 19th, 2007 at 12:36 pm

      please help
      i have the new sky router, the black one with the sky backround and IE7 and i cant get my user name and pword out of it using the above
      any ideas

    • 51. Steve  |  November 24th, 2007 at 9:20 pm

      Why do you want to swap from the new router? I hear its rock solid and with a good range too…

      I think, in general, people only swapped before because the old one was rubbish…

    • 52. vince  |  November 25th, 2007 at 12:35 pm

      as above, i have new black router

      the url injection no longer works :(

      telnet is locked out

      any ideas?

    • 53. neil  |  November 27th, 2007 at 1:15 pm

      hi, i dont want to change, i just want a back up plan, also rather than configuring ports to fish online against me mates, i just install a modem aswell, so i need my username and password as soon as poss, there bass out there just waiting for me
      please help

    • 54. Paul  |  November 28th, 2007 at 9:53 pm

      I want to change my router becuase netgear are not good. I have experienced 1st hand about 30 different routers from varying makes and Belkin are the only way forward if you know anything about computers and are able to configure the router yourself. This said, the new router seems good and robust, one of the best Netgear router/modems I have experienced; I have not had to reset it once, but this is not the point, it should be my choice what I do with my router and not theirs. I want to change my new black router (Netgear DG934G).

      Putting this all aside, the main reason I want to change it is because
      I can’t Port forward and I have heard this is because sky want to discourage the downloading tools to help their bandwidth for other users. My internet connection! My choice what I do!. If anyone has any ideas on how to solve this, I would be greatfull

    • 55. Russell Copeland  |  December 2nd, 2007 at 6:16 pm

      I tried to use these details to reuse my Linksys N range modem but it will not work at all.

      Would someone who knows more than I do (preferably another Linksys user) tell me what to do.

      Thanks for the info for getting the hidden username etc.

    • 56. richard  |  December 8th, 2007 at 5:44 pm

      I cant get into my sky router box, what is the username and password?
      They said i cant use my old netgear router since they hardwire all there sky routers which is nonsence but i guess we’ll see.

    • 57. Paul  |  December 10th, 2007 at 8:33 pm

      Russell Copeland (55) – The problem is getting the details of your user name and password out of the Sky router. See other forums (or user guide) for how to use these details once you have them to configure your own router (Netgear, Linksys, Belkin, etc) – Note. you will need to get the other details from your sky router that are not hidden to configure your own non-sky router.

      Richard (56) If you speak to sky again, tell them that they may be correct that the routers are hard coded, but that means that they are hard coded with settings, and these are the settings you require. By definition, Hard Coded will require something to set the hardware too. The reality is that they have changed the manufacturer firmware to prevent access to this information and there is no hard coding of anything.

      Hard coding means that the hardware is set to something, and whilst this is along the lines of being correct, it is not technically correct as in this case the problem is brought about by the firmware and this is the software that runs directly on the hardware to make it work.

      If anyone actually has something sensible to say about how you get the user name & password out of the new routers, then please reply. Simply saying “I can’t get them, the above doesn’t work with my new router” is just adding to all the nonsense on here already. We need to know make and model of the sky router to start with, and if there is already another comment about it why burden everyone again with the same question?

    • 58. neil  |  December 11th, 2007 at 3:48 pm

      dont know how you think the new router is good, i do regular speed tests and usually hit around 3mb, however after a couple days connection sky seem to lower this and my connection gets slower and slower. If i reboot the router its all good again, however the router is soooooo poo i also have to reboot the computer, what a hassle, it should just reconnect in seconds too, but it takes about 8 mins

      im ringing sky tonight to ask for a new router

      still no help getting my user name and password out of it

      any ideas??

    • 59. Dan C  |  December 20th, 2007 at 1:27 pm

      I have been having issues with the same DG934G (Firmware Version V2.02.34
      netgear router whcih sky provided. the new spangly Draytek 2800VG router i have does not want to play with these settings and the xyz@skydsl does not work (although i didn’t use a passwd..)

      I need to use the draytek for work to do QoS and VoIP + lan-lan vpn and some ipsec stuff.

      Sky TechSupport are doing the “cant give you the router user/pass because it’s built into the router”


      can someone help me out here?

      i tried the telnet interface hak but the df user/pass doesnt work.

    • 60. SHERIFFDUDE  |  December 21st, 2007 at 1:46 pm


    • 61. that guy  |  December 30th, 2007 at 6:15 pm

      thanks for the info

      so when you have have your username and password how do enter the info into a different router(im trying to use my old linksys)


    • 62. Warren  |  December 31st, 2007 at 1:08 pm

      Many, many thanks for this.

      SKY broadband might be fast, but they sure do like to treat their customers like children.

    • 63. Thiblec  |  January 8th, 2008 at 2:22 pm

      Hi guys,

      my router crashed yesterday and i will have to buy a new one today. Question is will I need anything to setup my new router: ie login or password. and If so how can I given than my router is now dead?

      Thanks a lot

    • 64. Dave  |  February 5th, 2008 at 1:54 am


      I signed up to Sky Broadband last week & got my sky router in the post a couple of days later – given that I have a perfectly good Netgear DG834PN router, I put the Sky router straight up on eBay. My activation date is today & I’ve only come to realise the situation & am now somewhat up $hit$ creek without a sky router…! Sky won’t give/sell me a router, so I need to go back on eBay!

      Is there any alternative?!?!

      (What a load of rubbish – if u want to use your own router…. Arrrrrgh!!)


    • 65. Jack Youd  |  February 5th, 2008 at 9:28 pm

      Hi when i enter i get a 404 error and it cannot find the page. Any help?


    • 66. Jack Youd  |  February 5th, 2008 at 9:45 pm

      I want to keep using my sky router would this system work for me?

    • 67. » Blog A&hellip  |  February 7th, 2008 at 11:40 am

      [...] been without broadband at home for 3 weeks now because BT and Sky are entirely without merit. (This link is for my own amusement. The comments are fabulous. It’s illegal to replace your Sky router [...]

    • 68. gastro  |  February 7th, 2008 at 11:56 pm

      I got a netgear router from sky when i was going to sign up with them but the engineer who came to install the dish and sky box said I couldn’t have it because of a line of sight problem (too many trees around) but i still got the router is there a way to reflash this to take the Sky branding out.??

    • 69. Richard Kimber  |  February 8th, 2008 at 7:04 pm

      This doesn’t seem to work on the new black routers.


    • 70. nick  |  February 9th, 2008 at 2:52 pm

      Just spent 4 hours talking to sky, netgera and belkin. Completley wasted my time. Spent 30 seconds on google, found your site, did what you said and have a new fast connection. Never accept no for an answer. Sky might have a deal with netgear – so what. Thanks to Philip we are free from contstraints of big fat corporate deals.

    • 71. Steve K  |  February 13th, 2008 at 9:39 pm

      “This doesn’t seem to work on the new black routers.”
      I too am having problem getting this hack to work, keep getting 404 when trying to open the created file ‘netgear.cfg’

    • 72. shez  |  February 16th, 2008 at 11:53 pm

      Hurrayy……………thanks a lot mate… i finally managed to get rid of the shittiest sky router…cheers

    • 73. Dave  |  February 19th, 2008 at 1:03 pm

      Does nayone know how to extract the user name and password from the new Sagem routers? The netgear instructions above do not seem to work for this router?

    • 74. SAINTER  |  February 19th, 2008 at 5:53 pm


    • 75. James  |  February 21st, 2008 at 8:11 pm

      This method won’t work with the newer style (black) boxes. They have a part number: DG934G and are essentially Netgear inside, but look like a small sky box on the outside.

      Must do some more research unless anyone else has any ideas?

      For those that are having problems with the above addresses, you probably have the newer style box.

    • 76. clare  |  February 23rd, 2008 at 3:38 pm

      Friend has sky broadband and sky supplied wireless router to which is connected a laptop and all seems to be working well. How does he connect new pc (wireless enabled). Also will sky advise email username and password (as opposed to router info) as this information has been forgotten as it was never set up properly in the first place?

      Grateful for any help anyone can give – thanks in advance.

    • 77. Ian  |  February 29th, 2008 at 4:12 pm

      I have in my possession a new Sky branded Netgear DG934G but am awaiting activation of my line to switch over to Sky so this thread was of interest.

      I found

      which claims to generate the Username (confirms the above posts) AND a Password if you enter a MAC address and the router’s serial number.

    • 78. Exequo  |  March 1st, 2008 at 4:40 pm

      Hi Guys. Was having the same problem, this link works for the new black routers, enter ur MAC code and serial and it gives ya the username and password

    • 79. Fig  |  March 6th, 2008 at 8:48 pm

      The url for those issued the New Black Sky Router Netgear DG934G is now and I can confirm the procedure works.

    • 80. Mike  |  March 7th, 2008 at 12:27 pm

      Phil and guys
      I have just today carried out this process and it has worked great. Thanks a lot.

    • 81. Chrimbo  |  March 19th, 2008 at 11:15 pm

      The username is the MAC@skydsl
      so the password must be a hash of the MAC. This makes it simple for the guys at despatch, they just scan the MAC barcode on the outside of the box against your name and bingo!

      So… how do you mung the password from the MAC?

    • 82. Chrimbo  |  March 19th, 2008 at 11:24 pm

      On another note, If you broadcast your SSID, your MAC gets broadcast too (use airsnort or netstumbler)
      This means that I can derive your usermame and password, and use it without your knowledge and your’e helpless.

      You can derive my password……….

    • 83. Mike Harding  |  March 25th, 2008 at 2:46 pm

      Hi. I am getting sky broadband max [i am already a TV subscriber] as a backup to BT, who have been messing me about since a major outage for all BT Business users last monday…

      I got the new router today and hope to receive the info shortly. Is there anything I should be looking out for? I mainly just want it to provide an alternative wireless network on my premises. Many thanks.

    • 84. Malc  |  March 26th, 2008 at 4:10 pm

      I’m not sure if this is “the future” – but Sky have just disconnected my ADSL service and reconnected me “on a different service” (it’s a VERY long story, but I am ok with this part).

      HOWEVER, now I cannot connect using my own D-link modem, which I was using when I got disconnected. I CAN use the Sky DG934G however, but it takes MUCH longer to connect to ADSL and authenticate. I have reacquired the user/password using the link above (thanks!) – and neither have changed. Nevertheless, I have entered the details into my modem again and reset, but to no avail. No error codes are returned, it just shows ADSL as “active” 5.7mbps, and begins authentication and just… does nothing else – I’ve even left it for 20 minutes just to see. I’ve tried bad user-names and passwords, I don’t even get a “Bad user or password” error returned.

      Could Sky be somehow filtering out ADSL lines by physical MAC addresses now?

      Or – by massive coincidence – perhaps my ADSL modem has bitten the dust in a very “I’m working just fine” manner?

    • 85. Al West  |  March 27th, 2008 at 8:25 pm

      I keep getting a 404 error trying to use this..has something changed..?

    • 86. Al West  |  March 27th, 2008 at 8:28 pm

      sorry! I missed the explanation that it does not work with the new 934 box..


    • 87. Al West  |  March 27th, 2008 at 10:09 pm

      has now worked..although took 4 appears I’m now locked out for 24 hours…will try and verify tomorrow..


    • 88. Raj  |  March 31st, 2008 at 4:49 pm

      Thanks a bunch – really appreciated.

      Sky tech support is a bloody joke – and worse than trained monkeys.

      My original router went down and still waiting for more than week to receive it. Not sure the means they sent it? (on a snail!)

      The site saved my hassle. F***** sky!


    • 89. AlanC  |  April 2nd, 2008 at 9:04 am

      Thanks Philip, that’s very useful.
      I am trying to configure my existing (non Sky) Netgear DG834G to replace my recently supplied Sky DG934G.

      I have located the Username & Password in the DG934G and have tried to set up the 834 but so far I haven’t been successful.

      Have you or anybody else any idea what settings need to be transferred from the 934 to the 834?


    • 90. AlanC  |  April 3rd, 2008 at 8:57 am

      Hi Philip. I sorted my config problem. When my son was reading the serial number off the 934 he quoted an ‘M’ instead of ‘N’. Hence the generated password was incorrect.

      Sorted now thanks.

    • 91. ananth  |  April 14th, 2008 at 9:36 pm

      I have white router DG834GT firmware 1.03.87. Every time I cut and paste the link, I get the 404 error. I am using IE7. What I am doing wrong here. please help…

    • 92. Pete  |  April 17th, 2008 at 2:06 pm

      Have sky stopped us from doing this now? Just tried with my old router and I’m having the same problems as Malc (post 84). Are they indeed checking the mac of the router?

    • 93. David Styles  |  April 18th, 2008 at 10:06 am

      Stupid Sky

      Brilliant way to get away from a very unreliable router. Looking forward to getting back to a proper service with my old router on a noisy DSL line.

      Many many thanks

    • 94. stephen burlison  |  April 23rd, 2008 at 9:46 pm

      keep geting the same 404 problem please help

    • 95. pigfeet  |  April 24th, 2008 at 8:41 pm

      THe Sagem link does not generate a correct username and password :(

    • 96. paul  |  May 3rd, 2008 at 9:43 am

      Hi all,
      was wondering if you could give me a hand. i have followed the above intructions and all worked well to a tee. i input the username and password to my router and all seemed well, router rebooted etc. but now it appears i cant display web pages. are there any other settings that needs to be configured on you router before you can get online.

      cheers oin advance

    • 97. daz  |  May 4th, 2008 at 12:55 pm

      Hi why is the link to the cracking algoe based online as a website and not as software to download and crack on your pc?……i would feel much safer doing it that way than entering my routers mac into a website has anyone downloaded the code on this site and checked it out to see what really happens??? has there been any complaints?

    • 98. daz  |  May 4th, 2008 at 2:53 pm

      just tried the link

      on a DG934G didnt work for me i carnt seem to logg onto sky’s network i even spoofed my pci adsl cards mac to the adsl modems mac of the skys router just in case they were blocking me that way and still no look any help……?

    • 99. Mick Mender  |  May 8th, 2008 at 7:18 pm

      Re: The Sky Netgear DG834GT and the hidden user/password, mine has Firmware v1.03.87, the only url injection that this responds to is the debug enable, this then enables telnet access but the router prompts for a user and password for the telnet, they are not the same as the user/password for the router setup, so I am denied telnet access.
      If I try the other url injections ie to find password I get a error 404 on XP/opera or Firefox and a “connection to host broken” with SUSE Linux and Konqerer.
      Any suggestion?

    • 100. Shane  |  May 16th, 2008 at 8:03 am


      Awesome you are my hero mate, spoke to sky they insisted that the network used no username or password, managed to get those details from the site and even changed the default login on the sky router they sent just incase i need to use it for diagnostics, many thanks :)

    • 101. Mahesh  |  May 19th, 2008 at 6:15 pm

      I cant thank the person who worked out how to generate the username password. The SAGEM box is crap and does not allow VPN. SKY technical people are absolutely crap and havent a clue what they are talking about.


    • 102. David Styles  |  May 23rd, 2008 at 2:51 pm

      Update on this…

      Old router still working perfectly.

      Sky sent mother-in-law Sagem box and it’s works fine. She is closer to exchange tho.

      Thanks again

    • 103. slix  |  May 29th, 2008 at 12:30 am

      hi guys, i’ve got the black sky broadband box and i’m trying to use my own netgear wireless router instead of that. I managed to key in my MAC address and router serial number in that webpage that was suggested, and it generated my user name and password. I typed these in when prompted by the netgear setup wizard but it still won’t work. has this happened to anyone else? any suggestions?

    • 104. Rich Doc  |  June 18th, 2008 at 7:03 pm

      I have one of the Sagem Sky routers and its username is admin while the password is sky. Thanks to the info above for that.

    • 105. Giles  |  June 24th, 2008 at 6:54 pm

      I’m hoping someone will be able to help. Having read this and some other articles, I flashed my DG834GT running the later 1.03.x firmware with the earlier 1.02.28 firmware and great – I could access my username and password.

      Unfortunately, the Linksys router I’ve purchased to replace it still won’t connect to SKY, even if I tell it to spoof the Netgear’s old MAC address.
      I’m connecting using PPPoE (there’s no PPPoA option). It’s unfuriating; I’ve now got a network upstairs with up to 54Mbps connection instead of 11Mbps with the Netgear but I can’t connect to the Internet – can anyone help me please?

    • 106. Giles  |  June 24th, 2008 at 6:55 pm

      I should probably have added that there’s two fields to add domain and host name, but I couldn’t see anything to put in there.

      Any ideas?

    • 107. Liam  |  June 29th, 2008 at 10:27 pm

      Well, i play online games, and i can get on the internet etc, but the signal is lacking alot it says its good but when i try to play games i can connect and everything but it just tottaly lags the whole game and it is essneitally unplayable. My mother and stepfather(IT whiz “apparently”) are completely adamant that its not the router and at first it was my “computer” restored the system, same problem. The wireless, using a ethernet cable slightly improved but still unplayable. If anyone can suggest a course of action i would be very thankful.

    • 108. JP  |  July 1st, 2008 at 12:15 pm

      Thanks for the tip about
      I have just switched to Sky and their router failed within two hours of installation. I have now been able to reuse my trusted previous router and get back on line at home.

    • 109. Sarah-Jane  |  July 9th, 2008 at 1:55 pm

      I signed up to sky a couple of weeks ago and with the black router they sent have been getting less than dial up speed. So I bought a new N1 Belkin router, only to find that the sky people are less than helpful in helping me to switch.

      I would love to follow the sugegstions above but (and here comes the stupid question) how do I find my MAC code?

    • 110. Steve  |  July 10th, 2008 at 6:39 pm

      Thanks for the tip on the username and password.
      It worked a treat when my Netgear went down.
      Just have to deal with a 30 min phone call to an underpaid, non technical, non English speaking foreigner. Sort it out Murdoch

    • 111. Ian Hailstone  |  July 11th, 2008 at 5:12 pm

      Thanks for the tip i received a s@gem fast router from sky and it was dead on arrival with yor tip from
      i can now use my own router

    • 112. HDMOFO  |  July 12th, 2008 at 2:04 pm

      thank you so much!! has taken me ages to find this!! your the man!!!

    • 113. sunil  |  July 15th, 2008 at 7:01 pm

      Hi, I have the black sagem router from sky but it wont allow me to access my VPN for work. I tried to use the url aboe ( in the MAC address of the LAN port and the defualt password (the one that is written on the sticker on the box however when I try my own netgear router with the username and password generated it doesn’t connect to the internet?? Any help would be greatly appreciated!!

    • 114. IG  |  July 23rd, 2008 at 9:59 pm

      Guys have tried this website and get the same password and user name but my linksys does not work still in the setting up part says that it is incorrect, can someone please help spent all day trying to make this work, please please help. I have DG934G.

    • 115. Andrew  |  August 6th, 2008 at 12:46 pm

      Thank You!!!

      I’ve been trying to work this out for ages.


    • 116. rotted poo  |  September 4th, 2008 at 10:59 pm

      justice to the people is all i can say… that and, thank you. Whoever figured it out is a GOD! YES A GOD!!

    • 117. Richard Parker  |  September 29th, 2008 at 12:48 pm

      Hey! recently purchased a Belkin N modem router to replace my sky one (the black one)! managed to get my username and password out of it however during the setup process of the belkin one it comes up saying your ISP did not accept the settings! any ideas?

    • 118. moltenmatter  |  October 13th, 2008 at 10:38 pm

      - 114. IG -

      dont know how you did it but from the page copy the MAC address that is under the LAN port heading and not from under the the ADSL port. also since you would already know the WPA-PSK Security Encryption key (located in the wireless settings tab) you can cross check with the generated login name and password to see if it matches this key – if it does it is correct login and if it doesnt then there might be a copy paste error or typing error while entering the MAC address…

    • 119. Shinner  |  October 20th, 2008 at 12:01 pm

      I have a sky router that is a DG934G and want to put on my own MIMO router. Problem one is user name and password are hidden. Research says that if you go to this website put in your Mac code it gives you the password. I tried with both the LAN Mac address and the adsl Mac address and neither would connect to the server. My question is has sky closed down this loophole or is there a sure way of getting this info. Thanks

    • 120. rod  |  October 22nd, 2008 at 9:38 pm


    • 121. melsb  |  November 11th, 2008 at 12:02 pm

      Thanks fo the user name and password! Does anyone know how to connect a network to the sky router?

    • 122. The Geezer  |  November 11th, 2008 at 5:38 pm

      Thanks Man,

      You have made it easy for alot of people,
      good work, keep it up.
      Thanks again.

    • 123. Sky Router (Netgear DG934&hellip  |  November 28th, 2008 at 7:06 pm

      [...] Thanks guys. I also found this which has helped me get my username and password so I should be able to use my old router and get VPN working again (fingers crossed). This does involve me breaking my T&Cs but since Sky have not been able to help me one bit and getting their ‘faster’ mid package was to help me work from home better not not-at-all I think I’m justified. Anyway, look at point 79 if you have DG934G router Sky Broadband Username and Password | Philip Nicosia [...]

    • 124. Dream_Worrier  |  December 7th, 2008 at 8:26 pm

      Hi and thanks for the excellent information.

      I had to migrate from Virgin to Sky as Virgin was overpriced and constantly being throttled down to ultra low unusable speeds. I never had wireless conectivity problems with Virgin and my trusty Netgear DG834G, just terrible internet connection.

      2 days ago I set up the Netgear DG934G ( Very Cheap, Lightweight & Tacky ) I was very impressed with my internet speed, superb in comparison to Virgin!

      However, the last 48 hours have been miserable with the annoyance of the Sky supplied unit constantly dropping connection to out 3 PCs. My kids were moaning about not being able to talk to their buddies and my MSN kept losing connection.

      Using your info I have set up my old DG834G on Sky broadband – It now works a treat! :-)

      I am sorry to see peeps slagging Netgear products here. I have set up doxens for people without a problem and have always enjoyed superb service from their support team.

      I am certain that the Netgear unit that Sky insist upon is a custom built, corner cutting lump of garbage and can not be compared to proper retail netgear products.

    • 125. hunter  |  December 8th, 2008 at 1:01 am

      hi any one know how to get the username and the password from the new(08-NOV) black netgear router, tried the same way as DG934g it genarates one but it doesn’t work with my d-link router this sky router is also from netgear but not the 934g. need lelp.thanks

    • 126. Rhys Austin  |  December 23rd, 2008 at 10:32 pm

      After 8+ hrs struggling and many calls to SKY (and Belkin not their fault v helpful), I found your note.

      Thanks *so* much Philip.

      You shouldn’t have had to do what you did for us, but as a buisnes man relying on this stuff every minute, every hour, I *so* appreciate you sharing.

      Thanks again


    • 127. Rob  |  December 23rd, 2008 at 11:40 pm

      Worked like a charm.
      Now I don’t need to resetup my entire wireless network!
      I don’t need to be held to Skys draconinan connection methods (same as I dont leave my sky box plugged in to the phone line!)
      And I’m not stuck with the hardware that sky chooses especially with all the drafdt-n stuff coming out.

      Sky needs to grow up.
      Sky aren’t bad they are just pathetic.

    • 128. Brian  |  January 25th, 2009 at 11:11 pm

      Hi, I’ve got my username & password and want to switch to my old router from the sky Sagem router as my work VPN won’t operate with the Sky one. Can you give me a few tips on how I hook up my own router now that I have the username & password. Thanks.

    • 129. Not Saying Name  |  January 27th, 2009 at 11:41 pm

      I work for sky broadband and its not that we dont want to tell you your username and password, our systems genuinely dont have them so we cant tell you. they are all preloaded on by either netgear or sagem whoever built your router.i think its stupid that you cant use any router by hey thats skys fault.

    • 130. Taz  |  February 1st, 2009 at 11:13 pm

      I got the username and password from the site but it is still not working. I have belkin G router. Can anyone help please? I really have had it with sky broadband

    • 131. Not telling you  |  February 19th, 2009 at 1:49 am

      I work for sky bb tech support, and what notsayingname in comment 129 says is true, its not that we dont want to tell you it, its just we cant tell you cause we dont know it either.

    • 132. Jamie  |  February 26th, 2009 at 1:24 pm

      Hi, my Internet provider is Tesco but I recently got a Sky router. Is there a way to set up the router to work with my provider? Please help! Thanks

    • 133. Amit  |  March 5th, 2009 at 10:11 pm

      This is a fantastic tip and works perfectly… thanks…

    • 134. Chris Papdopoulos  |  March 15th, 2009 at 3:58 pm

      Hi Phillip
      The link you provide doesnt do anything for me. Its just a blank page! Can you help?
      Thanks mate
      Chris (your fellow Greek Cypriot!)

    • 135. jw  |  April 9th, 2009 at 8:01 am

      I have a Belkin N router and can not get it working as it is saying my username and password are incorrect despite using your link and getting the username and password after I have entered the mac and s/n.
      I have also talked to Belkin and they have helped by setting it up over the phone without sucess and they conclude the names I have entered are incorrect. Any ideas from anyone?

    • 136. Paul  |  April 14th, 2009 at 1:20 pm

      does anyone know what a Lan Mac is and how i find mine?

    • 137. churni  |  April 20th, 2009 at 2:55 pm

      thank you so much! i was nearly in tears after spending my student loan on a router which i didn’t think would work until i found this website! thank you thank you thank you!!!

    • 138. askyuser  |  April 21st, 2009 at 7:21 pm

      If you need your sky password for the older DG834GT model you can go to for that as-well.

      I found I couldn’t retrieve the username and password as shown above.

    • 139. K user  |  June 1st, 2009 at 7:21 pm

      Awesome post, this was one of those gottcha’s… I hate it when some try’s to force you down a fixed route.

      Totally awesome post, I can see I will use this again for friends.


    • 140. bobe  |  June 26th, 2009 at 1:10 am

      Hi all, ive just connected to sky and have the black sagem fast 2504, it cuts off alot and the firewall inside it blocks me from downloading from p2p sites, my old bt voyager didnt do this, is there anyway i can use my old bt router. I have tried visiting the webiste above and entering my mac from the bottom of my router and also the key thingy that starts with hh etc. I still cant connect with my bt one though, please help im going crazy here!!!.

    • 141. bobe  |  June 26th, 2009 at 1:31 am

      Hi, forgot to say, the program im using says, a firewall/router is blocking incoming connections, please open a port.

    • 142. Kevin Marriott  |  July 1st, 2009 at 8:43 pm

      The website
      for thy DG934G Sky (netgear) router password worked perfectly. Thank you very much for your help.

    • 143. bobe  |  July 3rd, 2009 at 12:10 am

      Hi all, any proper passwords available for my sky sagem fast 2504, its crap and i want to use my own router, any help is much appreciated.

    • 144. Chris  |  July 23rd, 2009 at 6:19 pm

      Awesome site! Being an I.T. engineer, the sky router just didnt have the functionality for testing some of the stuff i need. VPN or QoS for example. However thanks to this site which luckily i found within 2 minutes i can now use my rather expensive router that does everything i need it to do.

    • 145. Warren  |  July 24th, 2009 at 8:35 pm

      Many, many thanks, couldn’t get a media extender to stay connected so went out and bought a belkin N wireless, needless to say then hit the ‘helpful’ customer care wall!
      Followed the instructions for the sagem and it connected straight away!
      Once again thans.

    • 146. Shaun  |  August 15th, 2009 at 7:52 am

      Thank you soooo much for your info! Hideous Sky Sagem router has not worked all week after adding Sky broadband to my TV package. They kept telling me it was my computers that were faulty (2 desktop and 3 laptops)and not that box! Well my trusty Belkin router is now back in pride of place. Oddly we could connect wirelessly to the Sagem but not hard wired and we only got 2.5 meg download with the Sagem but a full 5.5 meg with the Belkin. Just to note for other users it may take a few minutes after putting the passwords into your Belkin for it to connect. Don’t condem the code extractor too quick as I did first. I am now feeling so smug – many thanks for this blog.

    • 147. Krzysztof  |  September 1st, 2009 at 9:34 pm

      it really works and solves problem which sky creates to the customers. respect

    • 148. o2o4o1o  |  November 8th, 2009 at 5:02 am

      For those who still are looking for the Netgear DG934G Telnet password, for whatever reason, enable the debug mode as usual and use the following:

      Username: root
      Password: JPE001

      I’ve only tested it on firmware version 2.02.44

    • 149. tdawg  |  November 15th, 2009 at 7:14 pm

      Thanks so much!

      What a ball ache i had trying to get my N1 to work with sky, then i come across this page….amazing! thanks again

    • 150. AB  |  November 22nd, 2009 at 4:38 pm

      Phillip, you are the man!!!!

      I had enough of the crummy Netgear router dropping my wi-fi connection every 2 minutes!

      Strangely enough though I have the old WHITE router but these instructions didn’t work, however the instructions for the BLACK router did…

      Can’t thank you AND ESPECIALLY THE ALGORITHM DUDE enough….

    • 151. Mark  |  November 25th, 2009 at 6:48 pm


      I am just about to move house and wanted to get a new router to use with my SKY connection. I am wanting to connect a laptop, pc, PS3 and a DLNA enabled TV to a network hard drive.

      Can anyone suggest the best router to buy?

    • 152. rosie  |  December 8th, 2009 at 12:53 pm

      thanks got my password & username but when i type them in it jus goes back to askin for my password again
      any ideas? x

    • 153. Ed O'Sullivan  |  December 26th, 2009 at 7:11 pm

      Reading this is actually laughable – people saying Sky tech are useless, ‘locking me down to a router’, etc…

      I’m an ex-Sky tech employee and if anyone here actually read the T&Cs (I know some have) you’ll realise why Sky 1. Don’t give out the DSL logins, and 2. Don’t know router configuration because using a non-Sky, pre-configured router in breech of contract and as such can lead to you getting suspended or (worse) terminated!!

      Yes, you can use your own router – at your own risk – but calling Sky to find out the other settings is asking for trouble and I for one would have no sympathy if you told where to go!!

      When I worked for Sky I was nothing but curteous and did my job to the best of my ability but if someone came through asking me for non-Sky router questions I’d politely inform them that using said non-Sky router is breech of T&Cs and I was well within my right to report the user to get service suspended. I never did but it makes people think…

      Sky tech can also check the vendor IDs of routers connected to their radius so should anyone get suspicious it can be looked into…

      And with regards to post 30 – no you can’t use the same DSL logins at the same time on 2 different lines. Only 1 will authenticate at any given time

    • 154. Den  |  January 18th, 2010 at 3:42 pm

      thanks for putting the link on this site to get the username and password to log into the sky broadband network from any router. I’ve followed your insructions and set up my draytek vigor 2800g with no issues and now, i have no problems with my connection!

    • 155. Keith  |  January 18th, 2010 at 6:30 pm

      Ed O’Sullivan,

      Ok so sky have this in the T&C’s but if the routers supplied wern’t so rubbish than people wouldn’t be looking elsewhere. Also the “Tech Department” and very technical. I bet you can read through the script in 30mins. They are as usless as the router provided.

      I am a Informattion Services Analyst for a logistics company and when we use BT they are amasing from a business prospective. If we ask BT to do some thing they oblidge if you want your router settings you can get them from your my office workspace. Sky offer nothing like this.

      I think you little scare speach might work on some people but others will be happier with a faster more reliable connection and if this means decieving sky like they decieve us than I think people will continue to take a chance.

      Dont take this personally, just out of curiosity are you a sky BB user?


    • 156. glenn  |  January 28th, 2010 at 4:51 pm

      i have got the sky sagem fast 2504 sky v3.1 modem.

      any ideas how to get my username and passwor from it??


    • 157. Hardeep  |  March 25th, 2010 at 4:02 pm

      Hi all,

      I’ve got the new sky DG934G (the one that looks like a mini Sky HD+ box). I’ve used the link above to get the username and password (I’ve used the ASDL MAC and LAN MAC address).

      But when I put it in to my WAG354G, it doesn’t connect to Sky’s Servers. When I try and manually connect it, the box is greyed out.

      Any help would get great as there route gives a terrible signal strength.

      Thanks in advance.

    • 158. Stu  |  April 26th, 2010 at 2:23 pm

      I Had a Sagem F@ast Router with sky what a load of shite!! I was getting max 2mbit connection with 55db attenuation and many disconnections. Used my old Talk Talk HG520b Router now getting 5mbit and the modem holds on all the way down to 0db snr margin WICKED!!

    • 159. nathan  |  August 16th, 2010 at 8:10 pm

      i tried the method above but when it got to the point where i enter in the long url it said internet explorer cannot display webpage, then when it came to the shorter one it showed a 404 not found error

    • 160. KQDON  |  October 17th, 2010 at 12:54 pm


    • 161. david Cope  |  October 17th, 2010 at 7:02 pm

      Hi I can’t make my netgear router work from my Sky sagem

      Can anyone help Thanks


    • 162. Ray T  |  November 15th, 2010 at 9:24 am

      hi, have problems trying to get my d-link DSL2740B router to work on sky,i keep getting wrong ppp password. i,ve input the right username and password?
      can you help.

    • 163. lisa  |  November 16th, 2010 at 11:45 am

      i have the dlink router provided by sky, and it’s unreliable, i want to upgrade to a powerful router. any idea how to get the username and password from the sky-supplied dlink router? this might be a new one; it was just supplied by them sept 2010

    • 164. Mario  |  November 18th, 2010 at 4:21 pm

      I’ve just received the Sagem. My ‘usual’ router is a Netgear DGN3500, in my opinion a better piece of kit. I used the link above to find my user/pass. Thanks!
      I’ve got the other router settings from the forums, worth a look if you get stuck.

    • 165. Brian  |  November 21st, 2010 at 11:51 pm

      Thanks guys, I was looking at moving to Sky as there deal is better than BT’s on paper. But as I want to run my home network my way, I’ve decided to let Big brother keep his locked down router and I’ll stick with BT. Better the devil you know and all that.

      I would also like to say my current router is a Netgear where the customer service and performance has been excellent, if you ignore the tendancy they have to overheat and burnout.

    • 166. Keith  |  November 27th, 2010 at 7:23 pm

      Connected Belkin N router with acquired sky username and password. Worked fine for a couple of days but now cannot connect. Have cloned mac address from original sky router but it didn’t help.

      Can anyone help?

    • 167. Nick  |  December 1st, 2010 at 2:41 am

      What are Sky going to do if I break their terms and conditions? I was all up for changing to my new modem, but now I’m nervous that they’ll cut or limit my connection.

      Any thoughts?

    • 168. Steve  |  December 20th, 2010 at 3:45 pm

      Hi Philip, great blog you have.
      I have just taken the plunge to move from F2S (Now Opal) to Sky. I have read a few of the posts and I am certainly questioning my wisdom, although the ones I read from are from 2007 and I understand they are supposed to be better. It was purely a money call. Moving to Sky will save me £144, but if I get a poor service I can always move back to F2s who have offered me a business rate connection at £19.99 with calls at 2ppm. I will give Sky a chance because they have increased their cancellation policy to 30 days which means i should get enough time to sample the “quality” of their service.

      I thought I would test your link on my existing DG834G router to see if it revealed my password and “yes” I got the password in clear text. Very neat piece of work.

      With regards to the latest Sky routers, do you happen to know what the significance of the colour coding of the switch ports on the back of the Sky router are for. They tell you to connect to the yellow ports so I assume they are normal switch ports. I havent found an explanation as to what the 1 blue and 1 green ethernet ports are. Any ideas???
      All the best

    • 169. Philip Nicosia  |  December 20th, 2010 at 4:52 pm

      I left Sky years ago so I’m afraid I have no idea. Sorry.

    • 170. Craig  |  February 3rd, 2011 at 3:24 pm

      Can anyone help, I’ve tried this repeatedly, changing case of the ID, MAC address, serial number etc…. and I get CHAP Authentication failure every time (so assume bad id or password). I’m trying to get a new router configured on my sky broadband. My sky router is the black DG934G


    • 171. Jianneo  |  May 17th, 2011 at 6:08 pm

      Hello Philip I have got a new router from sky but it seems that its not one that is listed on the link that you have put on here, The one I have is F@st 2304n even tho I put my MAC address into the links page it still dose give me a username and password but it doesn’t work, I was wondering if you have come across any fix’s for this.

      Many Thanks

    • 172. mike h  |  June 4th, 2011 at 1:30 pm

      I actually work in sky technical support and i do have a good knowledge of networks routers and other technical issues and I am amazed that all you so called ‘techies’ firstly don’t get why sky would want you to use their router and secondly how much time you seem to spend on the phone to us, seeing as you ‘know’ exactly what you are doing! Also, regardless of how easy or difficult it is for us to give you your username and password its against the terms and conditions, therefore we won’t. Simple.

    • 173. John D  |  June 11th, 2011 at 10:40 am

      I’m a technical man, who’s just been woken up by an old non technical friend who moved to Sky broadband, but, surprise, surprise cannot connect with his own router. I attempted to guide him to find the ONLY important bit of info I needed to help him – the user connection name and password.

      He couldn’t find it on the Sky information pack, so I asked him to call Sky to get it. As we all know now, Sky refused. I then found out independently from this forum and others about Sky’s username/password/alternative router usage policies. I was amazed/shocked/flabbergasted etc.

      Whilst understanding that Sky cannot support myriad different routers (or their own, judging by comments on this forum) I was amazed to find that such information is akin to a state secret.

      He will use the Sky router, assuming he stays with Sky; I won’t waste my time messing with the more recently supplied model, a Sagem Router, but add to his network if it proves inadequate WiFi wise. If the connection is not stable he will have to move.

      Now I know about this limitation for Sky I will make sure no customers/friends of mine make the same mistake.

    • 174. Andrei Petunin  |  June 16th, 2011 at 12:00 pm

      Solid. Thanks for the work.

      We are entitled to choose our own equipment just as are our provider. It’s a free country after all.

    • 175. glen jamieson  |  July 9th, 2011 at 1:43 am

      @mike h . Why are you so ignorant and rude . Do you really work for sky ? What is the problem with helping someone just because they want to use a different router lol . If you are the type of twat they employ then god help us . All it is is asking for help but no you come here all high and mighty as if you know best lol . And fuck your terms and conditions .

    • 176. duftam  |  July 21st, 2011 at 12:54 am

      I understand why Sky want to make it as simple as possible for the user and for them selves (no complaints there). However many people already have hardware that is better then that supplied by Sky.

      Providing the username and password required to connect cannot not be that painful especially if you say there will be no customer support for it.

      I know it is currently against the terms and conditions to use other hardware which is why I’m stuck with the rather poor and non configurable hardware that sky supplied. It really does effect my internal network (printers and SAN) and I don’t really want to plug in yet another device to work around the limitations.


    • 177. Stephen Procter  |  September 7th, 2011 at 9:22 am

      As an IT Consultant working for many businesses and home users, I am amazed by the fact that Sky still have this in place. An end user should be able to use whatever modem they want on their line, all Sky have to do is say they will not support 3rd party routyers SIMPLE!! BT, Zen, Virgin, Vispa etc all do this but Sky being Sky, they want to control the world!

      I have advised 11 of my customers to leave Sky and move to BT so they use Viglen Routers on their networks.
      So Sky will be losing out and I will be telling ALL my customers to do the same if this stupid block continues!

    • 178. Simon H  |  January 7th, 2014 at 4:13 pm

      Hi – I was really hoping this would still work but I receive the following message when I try the first url…

      No data received

      Under the More info… i can see the following
      Unable to load the web page because the server sent no data.
      Error code: ERR_EMPTY_RESPONSE

      If I try the second url… I get 404 Not found (File not found)

      Any Ideas – FYI _ tried this using Chrome and Iexplorer and also tried doing this without logging into the router first. (Just prompted me to add the user id and password… which did not seem to take) – ONLY interesting point about this was that it prompted me for port 80 when doing this.. ie

      The server requires a username and password. The server say: NETGEAR DG834GT

      FYI – It does NOT seem to accept the normal router access password. it just reprompts for credentials 3 times and then takes you to the same error mentioned above

      Any ideas… I can see that this was created probably before Win7…


    • 179. Philip Nicosia  |  January 8th, 2014 at 5:01 pm

      The post was from 2006 so it’s likely things have moved on since then. I haven’t had Sky broadband for years now so don’t know what the answer would be I’m afraid

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