TalkTalk on BBC Watchdog
October 4th, 2006 byTalkTalk broadband was featured on BBC Watchdog last night and we’re told they have received more complaints about TalkTalk than any other company ever featured on the program.
Charles Dunstone from TalkTalk says he’s disappointed that so many customers had complained to Watchdog. What does he expect them do?
He also said “Talk Talk is connecting hundreds of thousands of people to free broadband every week.” He added that half a million have already signed up and the offer has been so successful, the company has been overwhelmed” Now do the maths on that one, hundreds of thousands of people are connected each week yet only half a million have signed up for the offer since April. At the rate they are going it would only take 5 weeks to get to that figure. Doesn’t seem quite right to me.
He also said “that he has introduced a process for handling cancellations and outstanding accounts”. Doesn’t mean it works though. I’m still being billed for broadband that I haven’t had since the 5th September.
He showed a board on the wall that stated that calls were being answered within 15 seconds and there were no calls waiting. When I tried to call them yesterday (five times) after selecting the option I needed I was immediately cut off. Maybe that’s why there is no-one waiting.
My advice to Charles Dunstone is to try calling in with a problem himself and see how his staff deal with things. Only then will he truly understand the problems his company has.
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7 Comments Add your own
1. Jan Soltisik | October 24th, 2006 at 11:20 pm
I am happy Talktalk ADSL customer for 2 years so I’ve recomended same broadband provider to my brother-in-law and his experience is completely different.Troublesome and liable-to-freeze instalation of software and hardware,and then string of failed connections.Very dissapointed I’ve tried same thing with my second computer{btw 6 years old home built}… and? No problem at all,installation succesfull after first attempt,connection firm and fast, tested within a dozen reboots.How much you care of your computer?How much do you know about drivers,viruses,worms,spyware,backdoors,firewalls,hackers? PC is “bit” more complicated than PlayStation or microwave oven.Would you blame Highway agency if your car runs out of fuel on M25?TalkTalk may not be perfect,but you take a good and long look at the mirror.
2. Philip Nicosia | October 25th, 2006 at 10:10 am
TalkTalk are great if you don’t have any problems. If you do then it’s frustrating because you can hit a brick wall with their support whether it be technical or billing. I run 4 computers in my house and when they all suffer from the same problems at the same time which miracoulsy solves themselves then it is reasonable to think the issues are with TalkTalk rather than setups within my house.
For a company to appear on Watchdog means I’m not alone. If you really want the low down on how bad TalkTalk are then visit TalkTalk Hell
3. michelle siddons | November 28th, 2006 at 9:28 pm
I signed up with talk talk in june 2006 had no problems with computer or phone till 3 weeks ago. i cant recive emails.
my phone i cant recive calls when people try to phone me they get a mobile number the poor girl who recive my calls must be very cheesed off with this.ive phoned talk talk most days and ask to speak to a manger but have no luck ,they just tell me they will get someone to call me still waiting .yesterday they said it was b.t falt my repley was i pay u my bill not b.t .
if you try to reply to this email i may not get to read it sorry.
michelle siddons
Eltham se9
4. Reynolds | February 14th, 2009 at 10:03 pm
I signed up with talk talk to have broadband as they already had the phoneline. This was meant to be connected on the 20th Jan. Instead of being connected I had my landline disconnected for 10 days. During that time I was told different stories, cut off on several occasions. When I finally got broadband I couldnot dial out numbers. It took another 8 days for this to be rectified. On completion I now can dial out numbers but only if I disconnect the phone line thats connected to the internet. Call waiting is no longer existent. Now I have come to the conclusion that talk talk is not fit for purpose, unreliable and inefficient. I now have to change to another provider.
5. mark cotton | February 17th, 2009 at 8:27 pm
my mother was sold talk talk the complete package even though she is 74 years old and doesnt even know what broadband is while shopping at her local coop i myself was on sky package at the same address but that didnt matter to them next i knew i was cut off from sky it took months to get my package back to sky as talk talk didnt want to know now my mother is getting phone calls demanding over £100 pounds from talk talk as this went on for three months and she was using the phone in her house i am now glad to say we are back with sky but the phone calls from talk talk are still with us demanding payment which i am flatly refusing to pay
6. mrs pam cannell | November 9th, 2009 at 4:25 pm
was with pipex for phone and broadband an agent at door made me believe that pipex was no more and signed me over to talt talk because my broadband was free for year and this happened about 3 weeks short of that ive been charged £68 for the free year?also £29 reconection fee which seemed strange.i rang firstly pipex who said it was talk talks problem and ive rang talk talk several times but have got nowhere telling me they would ring back but never did ,also getting cut off .were now o a p,sand feel weve been treated badly.
7. Mr b burgess | January 23rd, 2010 at 1:54 pm
As Mrs Pam staes you phone them and they promis you all maner of things.
my phone line was set up 14 Dec told i would be up and running the lates 21 of Dec,I was also told ther would not be any conection fee,kept phoneing asking what was apening go all maners of answers, until the 2/1/10the lady said the router had not been ordered and she would sort it out on 12/1/10 i got the router ,i complaned about x mass and new year being lost thourgh there incompdens,then she they would sort out some compension for los of use of my computer,and i told i have alredy got a bill for 50.45 pounds this was taken out my bank on the 4/1/10, and was told on the 20/1/10, i would be geting an other bill , it gos on and on so Monday im or to the bank stop the direct debit and this is with there 30 dayof going on line,so far they will have had 80 pounds+ for 1 month,
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