I just received an email telling me I was going to be charged on the the 5th October for a broadband connection I don’t even have!

I left Plusnet on the 19th September so why do they still want to charge me? The email says “If you have any queries about this or any other matter, please don’t hesitate to contact our friendly Support Team on 0845 1400200 . We are available to take your calls 24 hours, 7 days a week.” That’s great but their friendly automated service centre doesn’t have an option for billing.

So I decided to use their online help centre. Filled in the form to remind them I don’t have broadband with them anymore and receive a notification telling me my question will be forwarded to the support team and I should get a reply in about 19 hours!

Is that good customer service? It seems it is pretty much the norm for UK companies now and we’re told it is the consumers fault because we expect to pay less for our services and basically they can’t afford to employ more staff and still make a profit.