12 Comments Add your own

• 1. Emma Cowell  |  November 4th, 2006 at 2:16 pm

  I can understand what your going through.
  I have been trying to contact talktalk and I must add unsuccesfully for the past two weeks. I am a nursing student and i am required to use the internet regularly for research, how am i supposed to do this when they won’t supply me with a service that i’m paying for. I am very tempted to cancel my contract and find another service provider.

• 2. David Smith  |  November 28th, 2006 at 1:04 am

  I am in talktalk broadband hell. “My account” that does not work, Their own Wireless router that no-one at talktalk or CPW seems to have heard of, and does not work wirelessly. Communications help line not contactable by e mail, phone or letter. Numerous days off work or weekends needed to make contact. Incorrect “over” billing.

  Crap service leads to extensive use of premium help line. Who says they are not clever.

  Family who rely on wirless broadband in despair. Children suffering. Partner and me in withdrawal from internet.

  Not sure what to do next to escape.

  On the good side their telephone service is good.

• 3. D.J.Thornton  |  December 21st, 2006 at 8:14 pm

  I just received a big red letter from TalkTalks debt collectors demanding the £75 I owe them. Tried phoning for the obligatory half hour listen to one crappy 60s track over and over, spoke to a supervisor (Mr HAMEED in South Africa)who assured me they would ring me back within 48 hrs (Thats about 60 Hrs ago now)
  I cancelled my account with them in May, at which time they did try to take a month too much from my account. Since then I’ve heard nothing, no letter no telephone. Now a week before xmas I get a county court threat for money I don’t owe.
  I hope to see the origional poster when I also get my day in court, because they can whistle for their imaginary debt.
  Jim.

• 4. Luke  |  November 3rd, 2007 at 7:06 pm

  I know what pain your in my internet went crap got it fixed today tho needed a new router cuz the talktalk one is useless and does not do wireless but i suffered 3 weeks without internet so life went preety crap in that time i did not get charged a bill tho!

• 5. Josh R  |  February 19th, 2008 at 10:25 pm

  Problems for us started even BEFORE we got online with them - the modem failed to install correctly causing the computer to register the modem as “wireless” and issuing relentless orders to connect to the internet - dispite being connected.

  TalkTalk “broadband” is an absoloute joke. This is how using the internet at our house works: Service works, 5 minutes later, service stops working, unplug and re-plug the modem, service works, 5 minutes later, service stops working…ALL THE TIME.

  But this is the final straw - they managed to switch our phone number around with someone else - causing us to recieve endless calls from one Mr Abongomugu (not real name) enquiring as to why exactly he was ringing us.

• 6. TalkTalk Employee  |  June 3rd, 2008 at 7:19 pm

  I understand the problems you are all going through. It’s just as bad at our end! Stupid outdated systems which are spontaneous and erronous. Like to mess up peoples accounts etc. Thank god im not working for this company for much longer

• 7. Sue McDonagh  |  August 9th, 2008 at 2:43 pm

  I was sold a TalkTalk Business package by one of their phone reps, promising me BroadBand, calls and line rental, back in April 07. The months passed, and Broadband failed to appear. Despite numerous phone calls and e.mails to their Customer (Dis)Service, no-one could shed any light on when BroadBand was likely to be connected. By this time, my new website was up and running, and my business was losing credit because I didn’t have Broadband at my actual place of work. Amazingly, I found a lovely lady at TalkTalk, and after she heard the whole sorry story, she suggested that I terminate the account! BT took the line over, and installed Broadband within the week. I then started to receive demands for money from TalkTalk, who, when I contacted them to tell them that my account had been terminated, informed me that the ‘lovely lady’ had in fact left TalkTalk, and had had no right to have terminated me! Sorry - whose problem is that??
  Anyway, to bring this lament up to speed, I am this week in receipt of various letters from a Debt Collection Agency, demanding £120 - for a service I have not received! When I contacted Talktalk on Tuesday, they managed to find an invoice for phone calls for 31 secs, 2mins 30s etc - all local or national calls, we’re not talking hours long international calls here - but to date have not managed to send me copies of invoices for these costs that I am supposed to have incurred. And another thing - the young man from Customer Services told me that just because I hadn’t received BroadBand, I was still liable for the cost of the service as that only represented a small part of the package. WHAT??? So, as an artist, if I sell a framed painting, and only send the customer the Frame, I am still entitled to be paid for it? I note that the comments left earlier complain about similar problems, but no results have been filed. Hope they are not all languishing in a debtors prison….

• 8. Richard Howlett  |  August 12th, 2008 at 7:48 pm

  Yep, they’re complete crap,. Individual operators can be quite friendly, and act on your behalf to try and connect you to the right department - but they’re just as powerless as we are! Just like us, they’re lost in a totally underfunded system. I guess this website holds out the hope that someone “out there” cares and will respond, but of course we all know that isn’t true. Total frustration, isn’t it! While writing this, I finally get throughto India, and get told to unplug everything, then, if the problempersists, to call them again - but it took about an hour to get through to them! So, you pay peanuts, you get monkeys…

• 9. Tony B  |  February 16th, 2009 at 11:02 am

  Yes they should be shut down by the government under the trade descriptions act they are absolute rubbish, they tell lie upon lie and “have a nice day Mr Brown” how can you have a nice day when you are daling with morons. Don’t eber try moving house with them. Firstly they try to do you fror #70.00 for ending your contract early, then stitch you up with a further 18 monjth contract. Charghe you for a line even before you have moved, don’t ask for caller id or for your number to be witheld for that won’t happoen although you give 5 promises of when it will. Youi’ll receive an expensively printed welcome pack ersonalised with your own name giving details ofwhen your broadband will be connected it isn’t true they will change the date without even botheing to tell you. And don’t bother writing to their MD complaining because you will never get a reply Sorry for any spelling or grammer mistakes I am so stressed with them my wifes says if I speak to them again I will probabvly have a hearts attack. The only answer is everyone needs to stop using them - THEY ARE UTTER RUBBISH!

• 10. Clare Watts  |  February 26th, 2009 at 3:56 pm

  Wow! I was thinking of leaving BT and using the Talk Talk broadband service, as I already use them for our phone, and have no complaints whatsoever. Now, however, after reading all the blogs on this site bemoaning Talk Talk broadband, and their having such problems with the service, needless to say I shall not take it any further! With very grateful thanks to the contributors.

• 11. Graham Milner  |  April 29th, 2009 at 8:40 am

  Unlike many of the above I have had almost exemplary service from Talktalk. Minor problems on startup which were promptly sorted. Start date was exactly as as stated, all in all I have been a happy bunny since changing to Talktalk. HOWEVER I am about to move house and have been told the telephone number/post coded house has been disconnected. Yet I only 5 days ago checked the phone at the house to find the dialing tone was working and yesterday I rang the
  number to only get the ringing as normal. So where is the disconnection? In addition I have been told the setting up of the phone will take 2 weeks (no problem) but also the broadband will take a further 4 weeks - as if I am a new customer. My comments can be checked at Talktalk by those concerned who if concerned can replay the taped conversation. Hopefully I will not experience the problems of Tony B. above. Will keep you posted

• 12. julieanne davidson  |  June 1st, 2009 at 2:24 pm

  wow ive just stumbled across this site trying to register with talk talk for my online account.wishing so much now that i hadnt got a contract with them! was ok with just their phone package and thot ok lets try them for broadband. why is it once youve done something that you cant get out of for 18mths you then find out how crap they really are,and then people say (oh my god why did you go with them!)it takes me at least half the day trying to get connected and another half trying to stay connected!anyway what really got me is im paying £15 a mth instead of the wonderful £6.49 that they advertise but come on if im the silly spud thats now paying the £15 then whos laughing coz it certainly aint me!!!!!!!

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