I received another letter from TalkTalk credit control reminding me that my account is overdue. It also states “This letter is notification of our intention place a restriction on your service until above balance is paid”.

Grammar police out there, is the above sentence grammatically correct? Doesn’t sound right to me!

So anyway, I go through the process again and call them up. I don’t owe them money, they owe me and I don’t use their service so any threat of cutting me off is nonsense.

The guy on the other end of the phone tells me there are notes on my account and credits need to be raised but for this to happen I have to speak to their customer service where I politely tell him I have tried in the past to no avail and I don’t see why I should wait in a queue for more than an hour to speak to someone and suggest he does it instead.

He tells me he can’t talk to customer services. I tell him I’m not prepared to waste my time holding on for them and at least he gets paid for his time so he can do it. He tells me again he can’t talk to customer services.

So I guess we are at stale mate. I don’t see why I should have to waste my time trying to sort out problems that are of their own doing.

When I get time I might take TalkTalk to the small claims court for the money they owe me but it just seems a lot of hassle for the sum involved.

Posted in Rants & Raves, Internet