Okay, I got a final demand from Talk Talk today that told me if I didn’t pay up within 4 days they would refer my case to a debt collection agency.

Once again I went through the process of calling their Credit Control department to be told they can’t deal with my account and that I would need to speak to customer service. So they put me through to the wrong department and then transferred me to a dead line.

I called again and this time someone was a little more helpful and told me they would arrange for a credit to be raised on my account to zero the balance. When I asked them about the money they owed me they said I would need to speak to customer service. This time I actually got put through to someone but clearly they didn’t understand their own billing system and I kept getting put on hold so they could speak to their supervisor. I was then told they were going to keep the money I had paid them by way of a cancellation fee.

There should be no cancellation fee as I was out of contract and had given more than 30 days notice but this was what the Talk Talk girl was told to say by her supervisor.

I tried to explain to them about my overpayment and eventually they hung up on me. I guess my only option now is to take them to the small claims court. It’s a lot of hassle and the money involved isn’t a great deal but it is the principle of the matter now. Companies like this don’t deserve to be in business. It’s a shame that us Brits have to put up with such crap customer service and it’s annoying that we have come to accept it as well.

Posted in Rants & Raves, Internet