We’ve got a Warmworld HE 70 boiler which unfortunately broke down a few days ago. We also have a service contract with British Gas so called their engineers out to fix it. When the engineer arrived he said to me “has anyone told you that this boiler is obsolete and the company doesn’t exist anymore so we can’t get spares for it?”.

To cut a long story short, after the 3rd visit it was diagnosed that we needed a new sequence control board which they didn’t have and as it was obsolete probably wouldn’t be able to get one and we would need a new bioler. I was told the call would be left open and their obsolete spares department would search the country for one but that would take about a week before I even got an answer. I was also told that if I found one they wouldn’t be able to fit it as they didn’t supply it and I’d have to make my own arrangements.

Meanwhile we freeze. Anyway, a quick search on Google for Warmworld Boiler Spares proved fruitless so I thought I would do a search for Warmworld UK Ltd to see if there was any details on them being taken over by a different company.

Imagine my surprise when the first result was Warmworld.co.uk

The company does exist so I rang them and asked if they had the spare part and was told yes, its in stock, part number BS7707 and it costs £62.09.

I explained to the gentleman on the phone that we had a British Gas Service contract and that we were told the company no longer exists to which he told me, yes they do (obviously) they have the spare parts and they supply to British Gas.

So I called British Gas, gave them all the details and they sent them off by email to their spares dept and was told they would contact me. When they didn’t call back it was explained to me that they aim to read emails and return calls within 48 hours.

I could get the part delivered to me before they even read their email!

So if British Gas or anyone else says you can’t get spare parts for Warmworld boilers anymore that’s rubbish. Warmworld can be reached on 0117 949 8800.

Don’t let the engineer leave your house without giving him the number and insisting the spares team call them while he is there otherwise you may end up cold like us for days to come.

Posted in Rants & Raves