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    Thomson Holiday cancelled, want to charge £40 late booking fee for another one

    March 31st, 2012 byPhilip Nicosia

    You would have to experience this to believe it and see just how insensitive Thomson Holidays are and how they care very little about their customers.

    We were due to go away last Monday to a 5 star all inclusive Riu Palace in Agadir but less then 48 hours before we were due to fly out Thomson rang to say the hotel wasn’t open and we couldn’t go. The holiday was cancelled and when we tried to book another one Thomson wanted to charge us a £40 late booking fee for the privilege.

    Bearing in mind it wasn’t our fault we were in this position and we were yet to receive a refund or an email with our cancellation details for the original holiday we contacted the store and asked if this £40 fee could be waived. They said they couldn’t so we asked them to call head office and see if they could do anything which they said they would and then call us back. No call was received so I emailed them and below is the reply I got.

    Hi Mr Nicosia

    My name is Gemma and I am the shop manager at this store, Rebekah has informed me regarding your booking and some of the issues that have been encountered.

    I can confirm that the late booking fee of £40 can not be removed from your booking, this fee is charged on all bookings made within 21 days and there is no facility to remove it as it is charged at head office, I can not call head office regarding this as all booking within 21 days incurs this charge regardless of the circumstances.

    If you would like to proceed with any holidays please do not hesitate to contact myself directly.

    Kind Regards

    Retail Manager

    In other words they care so little about you as customers that they can’t be bothered to pick up the phone and speak to head office about our situation.

    Thomson simply do not care!

    What is wrong with the Mobile networks in the UK

    June 18th, 2008 byPhilip Nicosia

    Recently we went away on a short break to Devon. We don’t normally go away in this country but my girlfriend thought it might make a nice change.

    Big mistake. It was so bad we came home early. What really pissed me off was there was no mobile phone service where we were staying and to get a signal you had to drive 5 miles! I wasn’t bothered about the phone but I needed to use the data. We had almost a full choice of networks to choose from, O2, Vodafone, T-Mobile and Three. None of them worked.

    Now I have never been to a foreign country where we couldn’t get mobile phone service. Even in the remotest of places where you wouldn’t expect to get it we did. So why can’t the UK networks get their act together and give us what we are paying for? A working mobile phone service.

    TalkTalk call the dogs off

    June 18th, 2008 byPhilip Nicosia

    Well Talk Talk have finally called the dogs off today. I was going to wait until it went to court but under pressure from my girlfriend I called Talk Talk customer service and explained again in detail the problem that they continued to bill me for broadband even though I didn’t have with them and to look on the notes on my account to see I was due a credit.

    Well they looked, agreed and said a credit would be raised in 72 hours. Well I’ve heard this before and that didn’t work but this morning we got a call from Talk Talk to say the credit had gone through, my account balance was Zero and they would contact the debt collection agency and tell them the same.

    Why they couldn’t have done this before 18 months ago I don’t know but thankfully they are out of my life for good.

    Harased by TalkTalk

    June 6th, 2008 byPhilip Nicosia

    I’m being harassed by TalkTalk who told me my account was settled nearly 18 months ago have decided to send me a Final Demand for money I don’t even owe them.

    This letter is notification of our intention to pass your account to a licensed debt collection agancy, in order to pursue payment of your final outstanding balance, if we do not receive payment or a response within the next 7 days.

    Your credit rating may already be affected through non-payment of your bills.

    Nice! So you lot of aresholes are going to set the dogs on me and ruin my credit rating because you are so incompetent to deal with even the simplest of matters.

    Well I did respond and explained that I was led to believe this was all sorted out on 21st December 2006 and if anything they owe me money to be told yes there is a note on your account for a credit to be raised but it doesn’t look like it has been done. In order for this to happen I would have to be put through to customer services where I was promptly cut off.

    I don’t even have a direct number for customer services to contact them. At this rate I will be attending court as the debt collectors can go to hell!

    Greenpeace -Get a life!

    November 6th, 2007 byPhilip Nicosia

    From Yahoo News

    MacNN reports that Greenpeace is planning a rally during Apple’s launch of the iPhone in Europe to protest the use of alleged toxic chemicals in the device, including brominated flame retardants.

    The environmental campaigners argue that tests conducted by its UK labs reveal the presence of PVCs and brominated flame retardants (BFRs), both potentially dangerous compounds, which although within the legal limits, the use of which could have been avoided.

    Zeina Alhajj, campaign co-ordinator for Greenpeace, told EE Times “The iPhone is a unique product and for us it is a missed opportunity for Apple to combine the innovation of the product with a green performance. If Apple really wants to reinvent the phone, it needs to design out all hazardous substances and materials from its handsets and peripherals”.

    Apple aren’t doing anything illegal. They are already committed to eliminate the use of PVC and brominated flame retardants in its products by the end of next year. Why pick on the iPhone? Because they know all the hype around the iPhone will give them publicity.

    Get a life Greenpeace! That’s what I say.

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